Telephone Operator

Job Title

Telephone Operator

Job Description

Operates the computerized telecommunication console to direct phone calls and a personal computer using VISTA applications to send messages and retrieve information needed to direct calls and coordinate the distribution of messages at the medical center in a timely, accurate manner.

Performs necessary maintenance and programming of radio and digital pagers with numbers for the paging system when issuing and reassigning pagers.

Performs a variety of administrative duties including switchboard room and emergency elevator access as well as responsibility for elevator and patient's bedside telephone.

Perform pre-approved routine overhead announcements (such as visiting hours, religious service schedule, etc.), requests to page a patient or staff, and other special announcements as approved by the Director's Office (such as hospital events, activities or other important information).

Responds to emergency alarms and makes emergency announcements on the overhead paging system requiring immediate response from facility and professional staff.

Routinely handles 800 to 1,000 calls during a normal weekday shift, ranging from simple to highly complex.

Responsible for receiving and distributing incoming calls throughout the medical center.

Teamwork is required. Medical center values involving high customer satisfaction and good public relations require the incumbent to have effective communication skills and positive outcomes in complicated situations.

Work environment and tasks are performed as a team effort, especially during emergency codes and handling potential suicidal calls. Teamwork and effective communication skills are important elements of the job.

Work Schedule

Rotating irregular tours to include 7:30 am-4:00pm, 4:00pm-12:00am, 12:00am-8:00am holidays and weekends.

Position Details

PD#: PD06221-A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized