Associate Clinical Manager Ambulatory RN for Internal Medicine

Associate Clinical Manager Ambulatory RN for Internal Medicine

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Looking for a FT Associate Clinical Manager Ambulatory RN

Location: Penn Outpatient Lab- 3701 Market Street

Department: General Internal Medicine

Schedule: M-F Day shift

The Associate Clinical Manager is a dynamic leader who bridges clinical expertise with team management, ensuring high-quality, patient-centered care. This role blends hands-on clinical engagement with leadership responsibilities to support staff development, drive operational excellence, and enhance patient outcomes, while providing direct patient care.

Summary:

• The Associate Clinical Manager will be responsible for overseeing the day-to-day clinical practices in collaboration with Practice Leadership. The Associate Clinical Manager ensures compliance with TJC, CMS, and DOH requirements across all practice locations. The Associate Clinical Manager oversees infection control standards in the practice and participates in EOC rounding in the practice. The Associate Clinical Manager will communicate new processes, assist with coverage plans for unexpected needs, and act as the subject matter expert for clinical questions and EHR optimization. The Associate Clinical Manager will support hiring, onboarding and orientation of new clinical staff, complete clinical competencies and performance appraisals. Typical scope for this role is:
• 2-10 = # of staff directly
• <15,000 = # of budgeted annual visits
• Complexity Factors (may involve a few of the following factors of practice complexity): 1 practice location, Tier 1, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, regulatory requirements, support of external partnerships/collaborations.

Responsibilities:

• Demonstrates how their role contributes to achieving success and uses resources appropriately.
• Ensures a commitment to providing service excellence and a safe working environment for patients, families, and staff.
• Strives to understand and value differences in others, race, gender, nationality, and age- modify interactions as needed.
• Participates in Entity and Department initiatives for Patient/Employee safety.
• Regularly meets with clinical staff to improve communication and build productive relationships.
• Patient Care Process:
• Establishes/updates work processes and work practices and performs clinical duties to maintain workflows and adequate staffing levels.
• In collaboration with clinical and operational leaders manages team
• and individual performance in alignment with Penn Medicine's vision of service excellence.
• Clearly define work processes, recognize, and reward individuals for a job well done, and address performance issues immediately.
• Recruitment and Retention of staff
• Assists Manager with recruitment and retention and assists with adequate onboarding.
• Professional Development
• Assists with the development of clinical staff in collaboration with the Nursing Professional Development team.
• Assures staff are compliant with clinical competencies and mandatory trainings.
• Regulatory Compliance:
• Assists the practice or clinical leadership with appropriate staffing, compliance (TJC, CMS, DOH, OSHA), and continuous quality and safety improvement initiatives.
• Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up.
• Manage pay practices including accurate timecard review and approval, review and manage all overtime utilization
• Assists with the implementation of change management strategies within the practice in alignment with department, entity/Penn Medicine objectives
• Supports proactive communication and problem solving to enable high performance of team and individuals

Credentials:

• Registered Nurse - PA (Required)
• ACLS or BCLS or PALS (Required)
• BLS/ACLS/PALS per specialty

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• Education Specialization: Nursing Equivalent Experience: And 3+ years clinical experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.