Copier Service Technician

Company Description ARK Digital Imaging is an authorized Canon copier and office products dealer serving businesses in the Buffalo, New York area. The company offers a wide range of solutions, including desktop copiers, business and graphic color copiers, production color copiers, and workgroup digital copiers. Its product portfolio also includes laser and bubble jet facsimiles, digital presses, and large format printers to support diverse office and production environments. ARK Digital Imaging focuses on reliable technology and responsive service, providing organizations with the tools they need for efficient document management and high-quality output. Role Description The Copier Service Technician is a full-time hybrid role based in West Seneca, NY, with some work-from-home tasks acceptable for administrative and scheduling responsibilities. On a typical day, the technician will travel to customer locations to install, maintain, and repair Canon copiers, facsimiles, digital presses, and printers, ensuring optimal performance and minimal downtime. The role includes diagnosing technical issues, performing preventative maintenance, replacing parts, updating firmware, and documenting service activities accurately. The technician will communicate with customers to explain issues and solutions, provide basic equipment training, and coordinate follow-up service as needed. Collaboration with the service team and adherence to safety and company standards are essential. Qualifications Strong Maintenance & Repair and Maintenance skills for copiers, printers, and related office equipment. Proficient Troubleshooting abilities to diagnose mechanical, electrical, and software issues efficiently. Experience in Field Service, including on-site visits, route planning, and independent work in customer environments. Solid Customer Service skills to communicate clearly, manage expectations, and build long-term client relationships. Basic understanding of networking and connectivity for printers and copiers (e.g., TCP/IP, Wi-Fi, drivers). Ability to read and interpret technical manuals, service documentation, and schematics. Valid driver’s license and reliable transportation for travel to client sites in the Buffalo/West Seneca area. Comfort with using mobile devices and service software for work orders, scheduling, and reporting. High school diploma or equivalent; technical training or certification in electronics, mechanics, or IT is a plus. Prior experience servicing Canon or similar copier/print equipment is preferred but not required. #J-18808-Ljbffr