Senior Manager- Epic Training Environment & Content Strategy

Role Description

The Sr Manager, Epic Training Environment & Content Strategy is responsible for overseeing the design, governance, and optimization of training environments and educational content across enterprise initiatives. This role ensures consistency, quality, and scalability of training environments and documentation to support high-impact implementations and ongoing operational excellence.

This role serves as the central intake and prioritization point for training environment build requests and content development efforts, while driving standardization across processes, tools, and deliverables.

Key Responsibilities

• Oversee training environment strategy, structure, and governance across implementations and optimization efforts
• Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
• Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
• Establish and maintain standards for training documentation, job aids, and learning materials
• Develop and manage a centralized intake and prioritization process for education materials
• Ensure all training content aligns with system workflows, deployment timelines, and operational needs
• Monitor environment readiness, identify risks, and drive mitigation strategies
• Lead continuous improvement efforts related to training environments and content processes
• Provide oversight and quality assurance for documentation across teams

Qualifications

• Bachelor’s degree or equivalent experience
• 7+ years of experience in clinical informatics, healthcare IT, or enterprise training
• Epic certification required
• Hands-on experience with MST build and MST rebuild processes
• Demonstrated experience developing training materials and documentation at scale
• Strong project management, prioritization, and stakeholder management skills
• High attention to detail and commitment to quality

Preferred Qualifications

• Experience supporting enterprise EHR implementations
• Experience developing governance models and standardized processes
• Strong collaboration across technical and operational teams

Educational Requirements

• Bachelor’s degree or equivalent experience

Pay Range

The typical pay range for this role is: $67,900.00 - $199,144.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Information

We anticipate the application window for this opening will close on: 08/24/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.