EFMP OUTREACH SPEC NF4

EFMP Training, Education and Outreach Specialist

Serves as the EFMP Training, Education and Outreach (TEO) Specialist to deliver and coordinate training and education. In partnership with the EFMP Manager, develop an annual EFMP outreach plan. Work includes delivering and coordinating training for EFMP staff, Marines and their families and coordinating marketing to promote awareness, education and provide resources for the Exceptional Family Member Program. Links eligible family members and their families, to their assigned EFMP Family Case Worker, with a variety of support services and resources. Seeks out eligible members using an outreach concept and approach that fosters self-reliance and a sense of belonging. Ensures emphasis on positive customer experience for enrolled families and acts as the primary point of contact for resources and referral for Marines and families seeking assistance.

Delivers and/or coordinates the delivery of training for EFMP staff, Marines, their families, volunteer personnel and representatives of installation and community services on a variety of topics related to individuals with special needs.

Develops relationships and partnerships with service providers on the installation and in the community to collaborate on providing training and resources to EFMP staff and eligible patrons and their families. Works with EFMP Manager and/or Family Case Workers who assist with briefs, events and establishing supportive groups. Conducts personal interviews with unit and installation commanders, family members, and service activities to obtain data to determine priority of needs. May partner with housing, youth services, the education center and coordinators of program resources to consolidate efforts. Develops a robust, consolidated portfolio of all local, state and federal support services that align with the needs of EFMP customers within the installations geographical area of coverage such as, but not limited to: Family Advocacy Program, financial assistance, medical care facilities and services and command resources.