IT & Business Systems Delivery Lead

Role Description

Pantheon is transforming the systems that run our business, and our IT & Business Systems team is hiring a Delivery Lead to be its orchestra conductor. This role is deliberately scoped to our own team's portfolio, it is not a company-wide PMO: you will own the team's roadmap, orchestrate its largest programs day to day with implementation partners, and run its AI-supported intake process so every stakeholder stays informed. This is a high-visibility role reporting to the VP of IT & Business Systems, with the opportunity to build the delivery rhythm for an AI-first team that moves fast. If you love turning a busy portfolio into a clear plan, and you would rather be in the details than above them, this role is built for you.

Qualifications

• 7-10 years of delivery management, across IT and business systems at B2B SaaS or high-growth technology companies
• Experience running at least one major enterprise platform migration or replatform end to end (ERP, CRM, billing, or similar)
• Demonstrated ability to run a broad portfolio of initiatives with a small team through ruthless prioritization and clean operating rhythms
• Exceptional written and verbal communication; comfortable presenting to executives and translating between technical and business audiences
• Player-coach instincts: as happy writing the requirements doc or chasing a dependency as running the review meeting, with genuine enthusiasm for AI-first ways of working
• Experience managing systems-integration partners is a plus

Requirements

• Build and own the IT & Business Systems team's portfolio roadmap: planning, sequencing, capacity, and dependency management across the team's concurrent initiatives
• Orchestrate the team's largest programs day to day, coordinating external implementation partners, internal systems leads, and business stakeholders against firm deadlines
• Run the team's AI-supported intake process end to end: verify triage and qualification of incoming requests, route work to the right owner, and keep every requester informed at each step
• Communicate relentlessly: weekly delivery status, launch communications, post-launch reviews, and a published team roadmap that partners across the company can follow
• Manage risks, decisions, and escalations across workstreams; surface slippage early and drive it to resolution with the right owners
• Coordinate vendors and implementation partners on scope, timelines, and deliverable quality
• Build lightweight, repeatable delivery frameworks (requirements, success metrics, review cadences) for use within the team

Benefits

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco & Chicago)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate