Hotel Banquet Server

Job Description

Job Description

What Makes a McKibbon Banquet Server?

The hotel Banquet Service is responsible for preparing coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly cleaned. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plate ware, glassware, and flatware.

A Day in the Life:

• You will carry food, dishes, trays, or silverware from pantry to serving counters.

• You will set up attractive food displays and maintain cleanliness to ensure food safety.

• You will wipe tables or seats with dampened cloths.

• You will scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.

• You will run the dishes through dishwasher and ensure all sanitation practices are followed

• You will clean up spilled food, drink or broken dishes and remove trash.

• You will maintain adequate supplies of items such as clean glassware, dishes, or trays.

• You will fill beverage and ice dispensers.

• You will stock serving areas

• You will locate and provide items requested by guests.

• You will clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.

• You will be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• You will practice safe work habits and use required safety equipment.

• You will ensure overall guest satisfaction.

• You will perform other duties as requested by management

• Responsible for event set up, service and breakdown.

• Reports to Banquet Captain

• Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Job Requirements:

• Be available for events as scheduled with proper notice (Hours may Vary depending on business needs).

• Banquet Bartending experience preferred

• Previous experience as a banquet/catering server preferred

• The ability to work a flexible schedule, including shift work, weekends, and holidays

• The legal ability to serve alcohol in the State/Province

• Knowledge of state and local guidelines regarding service of alcohol

• Knowledge of drink preparation

• Computational skills to process guest payments

• Course work or certification/education in restaurant or business field are highly desired

• Food safety certification and/or alcohol service training recommended

• The ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis

• The ability to help create an energized bar atmosphere through friendly and personalized service

• The ability to anticipate customer needs, and change course of action accordingly

Ideal Skills & Qualities:

• The drive to approach each guest interaction with the mindset of exceeding guest expectations

• Embracing the culture, and personifying it in daily interactions with guests and team members

• Contributing to a fun, energized and comfortable working environment as an active member of the team

• Overseeing the look and feel of your area and ensuring that the cleanliness of the bar and its surroundings are at their peak at all times

• Being a motivated self-starter

• Being conscientious and driven to consistently serve the guests with the utmost professionalism and courtesy

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.