Back Office Manager/ Lead

About Us
Pacific View Smile Center is a modern, patient-centered dental practice dedicated to providing exceptional care in a warm, welcoming, and professional environment. We pride ourselves on delivering an elevated patient experience through advanced technology, clinical excellence, and outstanding customer service.
We are seeking an experienced, motivated, and highly organized Back Office Lead / Back Office Manager to join our growing team. This is an excellent opportunity for a Registered Dental Assistant (RDA) or Registered Dental Assistant in Extended Functions (RDAEF) who is passionate about leadership, mentorship, and helping create an exceptional patient experience.
Position Overview
The Back Office Lead / Manager serves as the clinical and operational leader of the back-office team. This individual will work closely with the doctor, office manager, and dental assistants to ensure smooth daily operations, exceptional patient care, and efficient clinical workflows.
The ideal candidate is a strong leader who thrives in a fast-paced environment, takes initiative, and is committed to maintaining the highest standards of patient care and team performance.

Back Office Manager/ Lead

Key Responsibilities
Leadership & Team Development
-Lead, mentor, and support the back-office team
-Assist with hiring, onboarding, and training new team members
-Foster a positive, accountable, and team-oriented culture
-Conduct ongoing coaching and performance support
-Ensure compliance with office policies and clinical protocols
Clinical Responsibilities
-Assist the doctor during dental procedures
-Take diagnostic digital radiographs
-Perform intraoral scanning using iTero technology
-Prepare and break down treatment rooms
-Maintain accurate patient records and charting
-Provide exceptional chairside support
-Educate patients on treatment recommendations and oral health
-Ensure all operatories are fully stocked and organized
Operational Responsibilities
-Oversee daily back-office workflow and scheduling efficiency
-Manage sterilization protocols and infection control standards
-Monitor clinical inventory and place supply orders as needed
-Coordinate laboratory cases and ensure timely follow-up
-Assist with treatment presentation and case acceptance
-Support communication between the front and back-office teams
-Maintain OSHA, HIPAA, and CDC compliance standards
-Troubleshoot workflow issues and identify areas for improvement

full-time $25 - $33 per hour

- Competitive salary based on qualifications and experience.
- Commission-Based Incentives: Benefit from incentives based on your contributions to procedures like impression taking, equipment setup, and patient education, bonuses if we achieve monthly goals.

• 401(k)
• Bonus pay
• Continuing education credits
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Benefits:
401(k)
Continuing education credits
Health insurance
Paid time off
Retirement plan
Vision insurance
Dental Insurance
Modern, state-of-the-art technology
Growth and leadership opportunities
Free parking
Snacks and energy drinks

- Work Hours: Tuesday- Friday: 7 AM - 4 PM; Wednesday: Closed; Sundays and Mondays
- Breaks: 60-minute meal break (not counted as work hours).
- Overtime: Overtime available during busy seasons and paid at 1.5x the regular hourly rate.
- Weekend Work: Two Saturdays a month 7 a.m. - 1:30 p.m.
- Holiday Shifts: Closed during Federal Holidays

• Basic life support
• Cosmetic Dentistry
• Dentrix
• Dexis
• Driver’s license
• Emergency Dentistry
• Experienced Dental Assistant (3+ years)
• Experienced Dental Assistant (5+ years)
• General Dentistry
• Implant Dentistry
• Registered dental assistant / Certified dental assistant
• X-ray / Radiography Certification
• iTero

• Basic life support
• Cosmetic Dentistry
• Dentrix
• Dexis
• Driver’s license
• Eaglesoft
• Emergency Dentistry
• Experienced Dental Assistant (3+ years)
• Experienced Dental Assistant (5+ years)
• General Dentistry
• Implant Dentistry
• Open Dental
• Other Dental Software
• Registered dental assistant / Certified dental assistant
• X-ray / Radiography Certification
• iTero

Preferred
-Previous leadership, lead assistant, or management experience
-Experience with Dentrix or similar dental software
-Invisalign and iTero experience
-Knowledge of scheduling efficiencies and production goals
-Experience training and mentoring team members
What We’re Looking For
The ideal candidate:
-Leads by example
-Takes ownership and initiative
-Thrives in a fast-paced environment
-Has excellent attention to detail
-Enjoys helping patients feel comfortable and cared for
-Is passionate about team growth and development
-Brings positive energy and professionalism every day

[1] Please apply through the Jobley application form
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[2] A recruiter will contact you to schedule an interview
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[3] Interview
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[4] Job offer
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[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.
*The average time from application to job offer is about one week to one month.
*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.

$90

If you land this job through Jobley, you will be eligible for a jobley bonus.