Training Specialist

Job Description

Job Description

Location: Cleveland, OH

About Redwood  

At Redwood Living, Inc. (“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.  

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.  

We live by eight core values that guide everything we do:  

• Do One Thing Really Well  
• Be Entrepreneurial  
• Serve Those You Lead  
• Deliver More Than Expected  
• Communicate Openly and Honestly  
• Instill Family and Team Spirit  
• Demonstrate Integrity and Authenticity  
• Be Nice and Have Fun  

Position Overview:
Under the general direction of the Operations Training Director, the Training Specialist will be responsible for developing and facilitating training modules and processes at the operational level. As such, you will be expected to act as a Redwood brand ambassador, promote our brand, and provide the best resident experience possible. All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies. 

Duties & Responsibilities:

• Create training and development materials for a variety of subjects and areas related to property management policies and sales.
• Facilitate virtual and in-person training sessions for site level teams.
• Oversee the New Hire Training Center and New Hire Trainings monthly.
• Ensure that new hires attending New Hire Training are well-versed in all Redwood policies and procedures, sales, and YARDI software.
• Design training assessment tools and role play scenarios to advance the learning process for site level teams.
• Work with other departments and subject matter experts to create, update, and communicate property operational training materials.
• Develop eLearning courses within Redwood University / Yardi Aspire.
• Ensure continuous development and make recommendations for site level training based on needs of the Operations team.
• Identify knowledge and skill gaps to deliver specific training opportunities.
• Create and update the neighborhood team required forms, not limited to leases, addendums, checklist, and other tracking items
• Facilitate and monitor Training programs (such as “Neighborhood Manager in Training” or “Redwood Operations Leadership Experience” programs) with assigned candidates.
• Plan, organize, and implement multiple training tasks and projects on a concurrent, real-time basis.
• Present trainings with a confident public presence.
• Provide continuous development and training based on specific needs of Redwood property operations.
• All other related duties, as assigned.

Required Qualifications:

• Must be located (or able to relocate) to the Cleveland/Copley, Ohio area
• High School Diploma or GED 
• Excellent computer skills (Microsoft Word, Excel, PowerPoint, etc.)

Preferred Qualifications:

• Bachelor's degree or training experience
• 2+ years of onsite office property management experience
• YARDI software experience
• 3 years of training experience

Physical Requirements: 

• Must be able to use standard office equipment such as computers, desk phones, cell phones, photocopiers, etc.  
• Must be able to navigate stairs occasionally, particularly in the event of elevator outages or during emergency situations, including uneven terrain in the field  
• Must be able to sit for extended periods of time, stand, bend, and walk with the ability to lift 30 pounds occasionally.  

Attendance and Scheduling: 

• Punctuality and consistent attendance are essential for success in this role, and employees must adhere to set start times and assigned schedules.  
• Occasional travel may be required for site visits, team outings, training sessions, or company-sponsored events, estimated at least 25% travel.  

Work Environment: 

• Job is performed in a professional office environment and work from home with the exception of travel to Redwood sites in the field.  
• Exposure to varying indoor temperatures depending on location in the building and season.  
• Combination of natural daylight and standard office lighting throughout the workspace.  
• Movement across multiple flooring types, including tile, carpet, and other transitions.  
• An open workspace layout, defined by a shared space without traditional enclosed offices or high-walled cubicles, may introduce distractions or reduce privacy.  
• Possibility of shared desk spaces.  

Visit our website today for a list of benefits and perks that Redwood offers:  Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.