Call Center Representative

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in Troy, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $19/hrShift: 1stWhy you should apply to be Customer Service Representative:

• Work with a reputable leader in the automotive industry.
• Enjoy a competitive pay rate and full-time, onsite position.
• Join a team of experienced professionals in a supportive environment.
• Opportunity to learn and grow in a fast-paced, dynamic workplace.

What’s a typical day as Customer Service Representative? You’ll be:

• Assisting dealerships by answering inbound phone calls regarding automotive parts questions.
• Making outbound calls and responding to emails to resolve customer issues efficiently.
• Accurately recording information in various computer applications while managing multiple screens.
• Providing an exceptional customer service experience through clear, empathetic, and professional communication.
• Utilizing internal resources, standard operating procedures, and sound business judgment to resolve issues.
• Proactively communicating with management and other dealerships as needed to deliver the best possible service.

This job might be an outstanding fit if you:

• Have a high school diploma or GED equivalent (required).
• Bring at least 2 years of customer service or call center experience (preferred).
• Possess strong typing, telephone etiquette, email monitoring, and time management skills, including proficiency in Excel.
• Can remain stationary for long periods and perform repetitive motions.
• Demonstrate attention to detail, a quality-minded approach, and a team-oriented attitude.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.