Operations Lead

About The Mortgage Law Firm For decades, The Mortgage Law Firm has been a trusted name in default legal services, providing comprehensive solutions to mortgage servicers, banks, investors, and other financial institutions. Our success is built on a deep understanding of the industry, strong relationships, and an unwavering commitment to client service. We take pride in being more than just legal counsel-we are a dedicated partner to our clients, ensuring they have the resources, support, and legal guidance needed to navigate complex regulations and mitigate risk. Whether through ongoing legal representation, training sessions, or industry advocacy, we work alongside our clients to drive success. About The Role The Operations Lead will lead, guide, and coordinate with TMLF Oklahoma foreclosure staff following standardized practices and/or methods of the Foreclosure Department; with specific responsibility for performing activities related to the accurate processing of judicial foreclosures; and providing instructions and/or foreclosure support to other personnel in accordance with established practices. This job will have supervisory responsibilities. What You'll Do Assist with daily foreclosure processing across multiple states. Retrieve and manage executed documents from client portals; generate and prepare documents for recording. Maintain and update tracking pages to reflect accurate and current foreclosure statuses. Monitor case progress to ensure adherence to key deadlines. Maintain accurate and comprehensive documentation within the case management system. Ensure compliance with investor, client, and legal requirements. First point of contact and escalation as team leader. Inventory reconciliation to identify exceptions in milestones, status or other gaps needed to be addressed. Stay current on state statutes for non-judicial foreclosure processes and act as a subject matter expert, representing the business in client audits and firm-wide initiatives. Continuously look for opportunities to enhance operational efficiency, implement automation, and improve communication with clients. Seek innovative ways to provide better service and deliver superior results. Assist with developing and maintaining detailed, documented procedures to identify and mitigate high-risk errors, safeguarding compliance and minimizing risks. Review checklists to confirm accuracy prior to milestones and foreclosure auction. Draft, review and execute documents related to non-judicial foreclosure. Update cases upon transfers completed; servicer, investor and/or law firm. Become subject matter expert on timeline and other client expectations. Other duties as assigned. Qualifications High school diploma or GED required. Minimum of 3 years of experience in foreclosure or mortgage-servicing operations. Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. Demonstrated customer-service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. Excellent organizational and time-management abilities, with a proven ability to manage competing priorities and meet deadlines. High attention to detail and accuracy, especially when reviewing documents and updating case information. Strong problem-solving and critical-thinking skills, with the ability to assess complex situations and determine effective solutions. Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. Ability to work independently and collaboratively within a fast-pace, deadline-driven environment. Adaptability to changing client expectations, internal processes, and industry requirements. Competencies Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands And Work Environment Continually required to sit, required to utilize hand and finger dexterity. Occasionally required to stand and/or walk, talk and/or hear. While performing the duties of this job, the noise level in the work environment is usually quiet. #J-18808-Ljbffr The Mortgage Law Firm