Regional Practice Administrator

Job Description

Job Description

About Us

Greenbrook Medical is building a next-generation, senior-focused primary care platform designed to improve the health and wellbeing of seniors across the country. We operate high-touch neighborhood clinics that take full accountability for outcomes and total cost of care, aligning clinical excellence with disciplined execution — and it's working. Our patient Net Promoter Score is 91 (compared to 32 for typical healthcare organizations), proving that happier patients really do become healthier patients.

Rooted in Tampa Bay, our partnership with Tampa General Hospital has allowed us to accelerate our growth as we expand. Backed by strong unit economics, experienced operators, and a clear playbook, Greenbrook is entering its next phase — and we're looking for builders to help scale it.

This is a company for operators who want to shape the future of senior care. You'll help build the infrastructure, processes, and teams needed to deliver better care, better coordination, and better outcomes — while growing a platform that's designed to succeed only when our patients thrive.

About the Role

The Regional Practice Administrator (RPA) is the senior operational and people leader responsible for elevating performance, building capability, and driving consistency across a portfolio of Greenbrook centers.

This is not a desk role — it is a hands-on leadership role in the field. You will directly lead and develop Center Managers, strengthen team capability across clinics, and ensure every location delivers a consistent, high-quality patient and team experience.

More than managing operations, you will shape the conditions under which great care is delivered — building strong teams, reinforcing standards, and translating strategy into real execution inside our clinics.

At its core, this is a talent-building and performance-driving role. Your success will be measured by stronger leaders, more resilient teams, and consistently well-run centers.

Location: Based in the Tampa Bay area with regular travel between clinic locations.

Office Hours: Monday-Friday 8am-5pm Clinic Hours

Key Responsibilities

As a Regional Practice Administrator, you are responsible for building strong teams, driving performance, and ensuring every clinic operates with consistency and excellence. This is a highly hands-on leadership role with ownership over both people and operations across your centers.

Build and Develop High-Performing Teams

• Partner with Center Managers (CMs) and the People team to hire high-quality talent, especially for CM and Medical Assistant roles
• Assess team performance across centers, identifying strengths, gaps, and development needs
• Coach and develop Center Managers through regular feedback, accountability, and hands-on support
• Support onboarding and training quality to ensure new hires are set up for success
• Identify and develop high-potential team members through coaching and growth opportunities

Success looks like: Center Managers grow into stronger leaders, teams become more capable and resilient, and talent quality continues to improve across your region.

Lead, Engage, and Reinforce Culture

• Set clear expectations and model Greenbrook's standards for performance, professionalism, and patient care
• Act as a trusted thought partner to CMs on team dynamics and performance challenges
• Reinforce a culture of accountability, teamwork, and continuous improvement
• Ensure development and performance practices are consistent and effective across centers

Success looks like: Clinics are positive, high-functioning environments with strong accountability, clear expectations, and engaged teams.

Drive Operational Performance

• Partner with CMs to achieve key metrics, including Patient NPS, AWV/CFU completion, ER visits per 1,000, transitions of care, and HEDIS outcomes
• Monitor performance trends and proactively address risks or gaps
• Conduct regular site visits (~1 per week) to support teams and reinforce standards
• Ensure centers are appropriately staffed and operating smoothly

Success looks like: Clinics run consistently well, performance metrics improve over time, and operational issues are addressed early.

Execute and Operationalize Strategy

• Translate central operational strategy into effective execution within clinics
• Partner with operations leadership on rollout of new initiatives
• Maintain consistency in workflows, standards, and expectations across all centers

Success looks like: Initiatives are adopted effectively, processes are followed consistently, and clinics operate with alignment and reliability.

About You

• Experience:
• 5+ years managing clinics and leading clinic teams
• Proven track record of improving performance across multiple sites
• Experience developing leaders and building strong teams
• Primary care and/or managed care experience required
• Skills:
• Strong people leadership and coaching ability
• Excellent communication and relationship-building skills
• High ownership and accountability
• Operational mindset with attention to detail and execution
• Comfortable working in a fast-paced, growing organization
• Willing to roll up your sleeves and lead from the front
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Why You Should be Excited

• Impact: Help transform care for seniors in a meaningful, measurable way
• Ownership: Lead teams and operations that directly impact patient outcomes
• Growth: Play a key role in scaling a high-performing healthcare platform
• Team: Work alongside experienced operators building something special
• Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match.

Our Selection Process

Our selection process typically includes an online application, initial interview, peer/functional interviews, values interview, clinic walk-through, and reference check.

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at View email address on ziprecruiter.com.