Front Desk Agent - All shifts

Front Desk AgentThe Front Desk Agent at the Hilton Garden Inn Springfield is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.Pay Range: $15.00-$16.50 per hour, based on experience and qualificationsEssential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, phone number and payment information.Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.Assist guests with luggage when needed, upon arrival and departure.Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.Be aware of and prepare for incoming VIP guests, groups in house, day to day/ weekly arrivals and pre planning.Follow all company Standard Operating Procedures and perform additional tasks as directed by the Manager.Exhibit a positive and cooperative attitude as part of the team.Communicate effectively with coworkers and contribute to a supportive work environment.Handle and account for keys properly and follow company policies for security protocols.Understand and adhere to emergency procedures and security policies.Ensure the confidentiality and protection of guest room numbers.Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.Must maintain a neat, clean, and well-groomed appearance in accordance with company standardsEducation: High School diploma or equivalent.Experience: Prior experience in a hotel, customer service, or hospitality role preferred.Strong verbal and written communication skills.Ability to multitaskAbility to handle fast paced environmentBasic computer skills.Knowledge of the hotel, its services, and the surrounding area.Ability to stand for extended periods, up to 8 hours.Ability to lift up to 25 lbs on occasion.Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.Taking Care of You – Our BenefitsAt Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:Health & WellnessMedicalDentalVisionFlexible Spending Account (FSA)Health Savings Account (HSA)Financial Security & Peace of MindBasic Life Insurance & AD&DVoluntary Life InsuranceVoluntary Short-Term DisabilityVoluntary Long-Term DisabilityCritical Illness, Hospital Indemnity & Accident PlansPet Insurance401(k) Retirement PlanTime to RechargePaid Time Off (PTO), available as it’s accruedIvy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Ivy Hospitality participates in E-VerifyThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.