Case Manager, ECM - West Fairfield

Behavioral Health Case Manager – Enhanced Care Management (ECM)

Department: ECM

Reports To Title: BH Manager, Enhanced Care Management (ECM) or BH Manager, Adult SUD Programs

Location: West Fairfield, CA

Pay: $30.34 to $37.09/hr, depending on years of case manager experience

Hours: Monday to Friday, 8am to 5pm

DLSE/FLSA Status: Nonexempt/Hourly position

Supervisory Responsibilities: Yes

About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

Benefits: Medical, Dental, Vision Coverage Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium 18 days of PTO (Vacation & Sick) 10 Paid Holidays + 1 Float Holiday 2% employer match with employee 4% Contribution 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance Coverage Employer contribution for Health Savings Account

Job Summary/Overview: Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of eligible members with complex medical and social needs. ECM uses a comprehensive care management model that is community based, interdisciplinary, high touch and person centered. The Behavioral Health Case Manager ECM: provides case management and coordination of services to target populations. The case manager is a part of a collaborative team working to provide stability and resources to individuals living with a variety of complex physical and mental health circumstances. The case manager facilitates communication between the patient and their care team across departments and outside agencies.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. You are welcome here.

Minimum Position Requirements: Education, Experience, Skills/Training

Education: High school graduate or equivalent required. Bachelor's degree in related field preferred. Bachelors in social work or another related field preferred.

Experience/Lived Experience: Experience providing direct services to patients as a case manager or other member of the health care team preferred. Experience working in a social service, health related organization or medical office/clinic. Experience working with co-occurring disorders preferred.

Special Skills/Training: Strong interpersonal and customer service skills required; ability to manage difficult and emotional patient situations. Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources. Strong collaborative skills: ability to engage members of the care team, other disciplines, leadership, and external community partners effectively and appropriately. Must have initiative, strong analytical and problem-solving skills. Strong verbal and written communication skills required. Bilingual (English/Spanish) preferred. BLS Certification Required. Drivers License Required.

Essential Functions and Responsibilities

1. Provide care coordination to clients with multiple medical needs and/or those determined to be at high risk for complication

2. Provides consistent encouragement, hope, and non-judgmental support to patients with various challenging circumstances.

3. Motivates ECM Members to be active and engaged participants in their health and overall wellbeing.

4. Maintains a caseload of approximately 35-40 ECM Members

5. Maintains updated ECM Member status and uploads Releases of Information, and Care Plans onto Point Click Care.

6. Develops a care plan and works with the ECM Member to formulate and execute realistic, time specific and measurable goals.

7. Comply with all Enhanced Care Management operating procedures and reporting requirements.

8. Assists ECM Members in utilizing community services, including scheduling appointments with social services agencies, and assisting with completion of applications for programs for which they may be eligible.

9. Identifies and addresses social determinants of health. Develops relationships with local community organizations to implement interventions that address social determinants of health

10. Experience working successfully with issues of substance use, mental health, criminal background, and other potential barriers to economic self-sufficiency.

11. Accompanies ECM Members to medical and other service-related appointments when necessary.

12. Maintain clerical duties: medical record documentation, patient tracking forms and data collection.

13. Work with all members of the care team and other departmental staff to expedite proactive solutions to issues, serving as primary patient contact for issues concerning care access and service.

14. Participates in staff meetings. Assists with coordination of care offering input on patient progress.

15. Collaborates with ECM team and CommuniCare+OLE staff including nursing, medical, dental, behavioral health, and care coordination to ensure the full spectrum of ECM services and benefits are implemented

16. Performs other duties as assigned.