Medical Secretary

Job Description

Job Description

Position Summary

The Medical Secretary/Practice Assistant serves as the first point of contact for patients and plays a vital role in supporting the daily operations of the medical practice. This position is responsible for providing exceptional customer service, managing administrative functions, coordinating patient appointments, maintaining accurate medical records, and assisting clinical staff to ensure an efficient and positive patient experience.

Essential Duties and Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Answer and direct incoming telephone calls, respond to patient inquiries, and relay messages promptly.
• Schedule, reschedule, and confirm patient appointments while maintaining provider schedules.
• Register new patients and verify demographic, insurance, and billing information.
• Collect patient co-pays, deductibles, and outstanding balances in accordance with office policies.
• Maintain and update electronic medical records (EMR) accurately and confidentially.
• Process referrals, prior authorizations, and insurance verifications as needed.
• Prepare patient charts and ensure required documentation is complete prior to appointments.
• Scan, file, and manage medical records and other confidential documents.
• Coordinate communication between patients, providers, pharmacies, laboratories, hospitals, and other healthcare facilities.
• Assist with prescription refill requests and provider messages following established office protocols.
• Support providers and clinical staff with administrative tasks to promote efficient patient flow.
• Maintain office supplies and assist with general front office operations.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Perform additional administrative and clerical duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• Minimum of 1–2 years of experience in a medical office or healthcare setting preferred.
• Experience with electronic medical record (EMR) systems and medical scheduling software.
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work independently while contributing to a collaborative healthcare team.
• Strong attention to detail and commitment to providing exceptional patient service.

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.

Company Description

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.