Help Desk Support Specialist
Nmble Hiring Solutions
We are hiring a Contract Help Desk Support Specialist in Charlotte, North Carolina , to be the first point of contact for IT issues and requests. This role will support employees remotely and onsite, ensuring high-quality service delivery and user satisfaction.
Responsibilities
- Respond to and resolve user inquiries via phone, chat, or email.
- Log and manage incidents in the help desk system.
- Provide basic troubleshooting for hardware, software, VPN, and connectivity issues.
- Assist with onboarding and offboarding users, including system access and equipment setup.
- Maintain knowledge base documentation for recurring issues.
- Escalate unresolved problems to higher-tier support when necessary.
Qualifications
- 1–3 years of experience in a help desk or customer support role.
- Familiarity with Windows, macOS, and common business software.
- Experience with remote support tools and ticketing systems.
- Strong interpersonal and communication skills.
- A customer-first mindset with attention to detail.
No C2C.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Nmble Hiring Solutions by 2x
#J-18808-LjbffrVacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Help Desk Support Specialist in Charlotte, NC vacancy
$91k - $321.5k
...Senior Manager, R&I Managed Services Deals Desk The Opportunity: As a Senior Manager in the R&I Managed Services Deals Desk, you will play a pivotal role within our Internal Firm Services practice, focusing on enterprise risk management. You will be responsible for...SuggestedH1b- ...seeking an IT Helpdesk Coordinator II for the Pineville campus, with travel to the Knox campus. The role provides tier-1 and tier-2 support, troubleshooting, and documentation to sustain campus technology services. The position is on-site with a 12-month term and 37.5...Suggested
- ...Business Support Analyst - Virtual Assistant ProSidian is a Management and Operations Consulting Services firm that focuses on delivering... ...| Environmental | Sustainability | Human Capital. We help forward-thinking clients solve problems and improve operations....SuggestedContract workPart timeRemote workNight shiftWeekend work
$31.68k
...technical troubleshooting and documentation for customers in order to support the mission of the institution through technology. This position... ..., VOIP phones, printers, and projector hardware/software. Help maintain a stable and secure network environment by making sure...SuggestedContract workRemote work$125k - $150k
Salary$125,000-$150,000 / yearProduction Support AnalystJob Number: 26-00541 Pursue excellence in your career! ECLARO is seeking a Production Support Analyst Solutions professional for our client in Charlotte, NC. Our client is an innovative financial technology company...SuggestedNight shift- Job Title: Support Analyst - Level 1Department: Support ServicesReports To: Manager of Support Services FLSA Status: ExemptJob Summary:As... ...a Support Analyst at Passport, you are in a unique position to help our clients achieve success on a daily basis, as well as help our...Full timeLocal area
- QualificationsStrong knowledge of desktop support, including Windows, Microsoft Office Suite, and trading applications (Bloomberg, Reuters, FIX protocol, etc.).Prior experience in a trade floor support role or a similar high-pressure technical support environmentAbility...Work at office
- ...Technical Support SpecialistDelivers foundational technical support and assistance by troubleshooting and resolving basic hardware, software, and digital service issues to ensure seamless user access and minimize operational disruptions. Works under moderate supervision...Work experience placement
Truist Inc
Charlotte, NC3 days ago - ...servers, storage, security cameras, telephony), Service Desk (end-user hardware and software management/support, event support, general IT assistance),... ...grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ...Full timeTemporary workWork at officeFlexible hours
Billy Graham Evangelistic Association
Charlotte, NC4 days ago - ...Senior EDI Technical AnalystThe Senior EDI Technical Analyst provides oversight and support for EDI transactions between the internal systems and customer systems. The position is responsible for setting up new EDI trading partners and performing system configuration,...
Omni Inclusive
Charlotte, NC4 days ago - ...We are seeking a highly motivated and experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support and troubleshooting for all IT systems and software. Key Responsibilities: Install, configure, and...Work at office
Vigorcare Pediatric Services
Charlotte, NC4 days ago - ...Technical Support Analyst IShamrock Trading Corporation is a family of brands that has been... ...program and trucking technology.Our Service Desk team is looking for a Technical Support... ...that can match our progressive nature and help us deliver modern business-focused solutions...Work at officeRelocation
Ryan Transportation
Charlotte, NC7 days ago - ...Customer Support AnalystAGDATA is the most trusted provider of data collection, data management, marketing program management, and analytical... ...to support customers via phone (inbound and outbound), service desk ticket processing, are detail-oriented and ready to grow, this...Full timeLocal areaRemote workWork from homeFlexible hoursNight shift
AGDATA
Charlotte, NC1 day ago - ...Help Desk / User Outreach Analyst (Enterprise Information Protection Remediation Support) Location: Charlotte, NC 28202 (100% Onsite) Pay Rate: $25.00 - $30.00 / hr W... ...security cases to L2 teams or Cybersecurity specialists as needed. Campaign Support & Office...Weekly payTemporary workWork at officeFlexible hours
Manpower Group Inc.
Charlotte, NC4 days ago - ...A leading mortgage lending firm in Charlotte, NC seeks an IT Service Desk Analyst I to provide technical support for various devices. Responsibilities include troubleshooting hardware, VPN, and VoIP issues, along with maintaining support ticketing systems. The ideal candidate...
CrossCountry Mortgage
Charlotte, NC2 days ago - ...Support Desk Technician Service Desk - Charlotte, North Carolina (Hybrid) Department: Service Desk Employment Type: Full Time Minimum Experience: Mid-level Compensation: 46,000-55,000 Complete Network is looking for a bilingual support desk technician who is fluent in...Full timeLocal areaRemote workWork from home
Fluid Networks
Charlotte, NC2 days ago - ...Senior Help Desk Technician IIEmployment Type: Full TimeCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated...For contractorsWork at office
Contact Government Services LLC
Charlotte, NC3 days ago - ...Technical Support SpecialistWe are the leading provider of worldwide smart end-to-end supply... ...skilled and motivated Technical Support Specialist to join our team. In this role, you will... ...using remote desktop applications and help desk softwareProvide support on network...Full timeWork experience placementLocal areaRemote workWorldwide
DP World
Charlotte, NC1 day ago $65k - $80k
...outside will not be considered.* THE POSITION As a Service Desk Analyst, you'll be the front line of support for our O365/Azure environment and the first point of... ...) based on request trends and make recommendations. Help develop and evolve processes to improve the...InternshipWork at officeRemote workRelocationMonday to FridayLendingTree
Charlotte, NC2 days ago- ...What You'll Do Own and manage the Service Desk ticket queue, ensuring proper... ...escalation. Provide in-person desktop and phone support for end users. Follow up with users, provide... ...connected solutions. Join a team that is helping shape the future of mobility while supporting...Local area
BERTRANDT US INC
Charlotte, NC5 days ago - ...Employee Type Non-Exempt FT The Technical Support Specialist provides frontline technical assistance... ...consistency in our actions, helping others see how their efforts align with... .... Essential Functions Responds to help desk tickets, resolving user issues related...Full timeWork experience placementWork at officeRemote work
Goebel Fixture Company
Charlotte, NC5 days ago $70k - $140k
...SpecialistHuntington Bank is seeking a Java Fuse Developer - IS Technical Specialist to help deliver Java-based, REST API–driven microservices aligned... ...and implement complex, mission-critical IT solutions that support the bank's enterprise technology strategy.Key...Work at officeRemote workWork from homeFlexible hoursHuntington
Charlotte, NC3 days ago- ...client personnel in Technology Operations.Required Skills & Qualifications4 years of Technology Operations experience or production support or helpdesk experienceTroubleshooting, AutoSys, SQL, (Unix/Linux)5-7 years of experience in production support/application...
Artech
Charlotte, NC3 days ago - ...The Technical Support Specialist is responsible for providing hands-on technical support to the Kress dealer network, with a strong focus on power tools and outdoor power equipment. This role partners closely with dealer service departments to diagnose issues, support...Work at office
PositecUSA
Charlotte, NC5 days ago - Technical Analyst Day-1 Onsite At Charlotte Nc1. 7+ years of working experience as a Technical Analyst2. Experience/knowledge of Java based Web API/Web Services, Kafka3. Strong communication skills (both written and verbal)4. Has worked in creating high and low level design...Work experience placement
eTeam
Charlotte, NC4 days ago - ...effectively with the Glassbox vendor on platform issues, feature gaps, and roadmap conversationsCross-Team SupportProvide tangential support to Glassbox web and native implementation work when neededContribute to team-wide AI fluency through demos, knowledge sharing, and...
United Software Group
Charlotte, NC4 days ago - ...Maintenance And Automation Support Analyst Top Must Have's: Python Oracle or SQL server and Mongo AWS Skills Job Description from HM: Maintenance and automation support analyst with python, oracle, mongo, AWS and Java(good to have) skillset. Add'l Info: Data analytics...
Omni Inclusive
Charlotte, NC4 days ago - ...aligns internal teams, including Architecture, Security, and Operations, as well as external vendors throughout solution delivery.Supports hypercare and post-deployment stabilization activities.Required Skills & Education:University degree preferred.5+ years of relevant...
Axelon
Charlotte, NC4 days ago - ...Overview RS&H is seeking a skilled IT Service Desk Analyst to join our IT team in the Charlotte, NC office, supporting Associates in that office directly and supporting the business and IT teams remotely across the United States. The role involves first-call resolution...Work at officeRemote work
Reynolds Smith & Hills
Charlotte, NC2 days ago - ...The Opportunity RS&H is currently in search of a skilled IT Service Desk Analyst to join our IT team at RS&H in the Charlotte, NC office, supporting the Associates in that office directly, as well as supporting the business and IT teams remotely across the United States...Work at officeRemote work
RS&H
Charlotte, NC1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Support Specialist. Be the first to apply!
Related searches
- systems support technician Charlotte, NC
- help desk technical support Charlotte, NC
- trade support analyst Charlotte, NC
- support analyst Charlotte, NC
- technical analyst Charlotte, NC
- technical support assistant Charlotte, NC
- help desk assistant Charlotte, NC
- IT assistant Charlotte, NC
- tech aide Charlotte, NC
- IT help desk technician Charlotte, NC