HVAC Dispatcher

Job Summary Benjamin Franklin Plumbing and Minuteman Heating & AC are currently seeking a Service Dispatcher who will serve as the main point of contact and communication in the assigning and routing of HVAC Technicians & Plumbers. The ideal candidate will be able to remain calm during stressful situations, have excellent communication skills, and be extremely reliable. This is a mission critical position, and requires some nights and weekends on a rotating schedule. Responsibilities The ability to multi-task is essential, and you must be willing and able to take appropriate action with little supervision. Ensuring the right Tech/Plumber for the right job, managing the flow of information to & from the Technicians/Plumbers in an accurate and timely fashion, and data entry (permits, reports, etc). Qualifications Minimum of 2 years home services dispatching experience. Working knowledge of Service Titan software is preferred. Ideal Candidate Dependable – more reliable than spontaneous. People-oriented – enjoys interacting with people and working on group projects. Adaptable/flexible – enjoys doing work that requires frequent shifts in direction and enjoys multi-tasking. Detail-oriented – would rather focus on the details of work than the bigger picture. High stress tolerance – thrives in a high-pressure environment. Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Paid holidays Opportunity for advancement Training & development Employee discounts Free uniforms Competitive salary Schedule Day shift Night shift Monday to Friday Holidays Weekend availability Overtime Job Type Full-time Pay $18.00 - $21.00 per hour, paid weekly. Work Location In person Pay Frequency Weekly Benefit Conditions Waiting period may apply. Remote Work No #J-18808-Ljbffr