Dispatcher

Job Responsibilities Dispatching / Paperwork Provides consistent support by dispatching resources to meet the needs of client families Receives first call information and initiates the resources required for dispatch Processes removal paperwork Assists with record‑keeping of embalming documentation as required Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include: Removals Visitations Transfers of casketed decedent and/or remains to final dispositions Decedent memorial services Scheduling Schedules activities for both internal staff and market locations Schedules the dispatch of vehicles and associates to ensure services are provided as scheduled; services may include: Removals Visitations Transfers of casketed decedent and/or remains to final dispositions Decedent memorial services Maintains in‑house scheduling of location resources Schedules sufficient resources to meet market commitments Customer Service Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well Builds and maintains strong relationships by promoting a team atmosphere Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding Leads by example while staying engaged and supportive of company initiatives Manage Inventory (Location specific) Takes and places orders for necessary supplies Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required Orders additional general supplies at the direction of the location management Performs other duties as directed by management Minimum Requirements Education High school diploma or GED equivalent Licenses Current valid driver’s license may be required Experience Minimum of six (6) months scheduling or logistics experience Knowledge, Skills and Abilities Knowledge of the company’s service promise, services, capabilities, policies, procedures and practices to effectively manage various location needs Ability to resolve issues in accordance with company goals and objectives Excellent communication skills and interpersonal skills Ability to prioritize and organize effectively with a keen sense to detail Ability to work in a fast‑paced, high‑pressure environment Ability to multi‑task using multiple software programs simultaneously Ability to communicate with associates, customers, supplies in person or by phone Solid knowledge of computers, MS Office, e‑mail, internet and other software required or willingness to learn Good driving record #J-18808-Ljbffr