Retail Cosmetics Brand Expert - Shiseido, University Town Center - CA - Full Time

Job Overview As a Beauty Brand Expert at Macy's, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you'll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You'll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you'll analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment. How our Beauty Brand Expert Leaders spend their day... Every day starts with a positive example. You come in energized and ready to inspire your team—wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top‑performing products, and current beauty trends so you’re equipped to lead with confidence, support your team, and deliver exceptional service to every customer. You lead through action. You welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships. You help maintain a shoppable space. You ensure testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards, jumping in to support merchandising updates and keeping the space visually appealing. You help the team finish strong. You remind them to share Loyalty benefits, make sure customers leave with everything they need, and end each interaction with a sincere thank‑you, often using the customer's name and adding a personal touch. Service starts with each other. You model collaboration, honesty, and care—supporting your peers so the whole team can better serve our customers and communities. Excellence is a journey. You strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results. Who You Are and What You Will Do Deliver exceptional customer service through personalized consultations and expert product knowledge. Build lasting relationships with clients and drive client development through outreach and follow‑up. Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results. Plan and execute in‑store and vendor‑led events to drive traffic and engagement. Maintain brand standards through proper merchandising, hygiene, and stock replenishment. Collaborate with vendors, personal stylists, and store leadership to optimize outcomes. Resolve customer concerns in a professional and customer‑first manner. Stay informed on new launches, best‑sellers, and beauty trends to support team education. Manage multiple priorities in a fast‑paced environment with strong attention to detail. Demonstrate sound judgment, and a passion for the beauty industry. Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits. 3‑5 years of relevant retail, beauty, or leadership experience preferred. Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities. Benefits Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice EEO Statement Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's