Office Manager

Workplace Operations Consultant

We are seeking an experienced, proactive Workplace Operations Consultant for a 6-month contract to support and optimize the physical operations of a regional corporate hub. In this project-based consulting role, you will be a key operational partner responsible for maintaining a smooth, welcoming, and highly functional workplace environment.

Working alongside the existing onsite Workplace/Places team, you will coordinate vendor services, improve workplace processes, support onsite events, and collaborate with cross-functional teams including IT, Physical Security, Legal, and Facilities. This position is ideal for someone who thrives in a fast-paced corporate environment and enjoys driving operational excellence through organization, collaboration, and continuous improvement.

Compensation & Benefits

• Competitive hourly contract opportunity
• Six-month project assignment with a leading corporate organization
• Opportunity to work within a collaborative and innovative workplace environment
• Gain experience supporting workplace operations for a high-performing regional hub
• Professional growth through cross-functional collaboration and process improvement initiatives

Essential Functions and Responsibilities

Workplace Operations & Vendor Management

• Serve as the primary onsite point of contact for janitorial and porter service vendors.
• Conduct daily workplace walkthroughs to ensure conference rooms, common areas, kitchens, and shared spaces meet cleanliness and presentation standards.
• Monitor vendor performance against established Service Level Agreements (SLAs) and escalate service concerns as appropriate.
• Coordinate with facilities vendors to ensure timely completion of maintenance and operational requests.

Workplace Process Improvement

• Develop, maintain, and update documentation for local workplace operations to ensure consistency and business continuity.
• Analyze current workplace workflows and identify opportunities for operational improvements.
• Improve ticketing and request management processes utilizing systems such as Jira and ServiceNow.
• Leverage AI tools and automation technologies to improve administrative workflows, documentation, and operational efficiency.
• Monitor workplace inventory and recommend improvements for supply management.
• Evaluate office space utilization and recommend enhancements to support hybrid work environments and future planning.
• Track workplace performance metrics including ticket resolution, occupancy, and vendor performance while preparing reports to support data-driven decisions.

Event Coordination

• Coordinate logistics for onsite meetings, executive visits, company events, and team gatherings.
• Partner with Global Events & Experiences teams and local stakeholders to coordinate room layouts, catering, building access, and event setup.
• Ensure event spaces are prepared and operational needs are met before, during, and after events.

General Responsibilities

• Build strong working relationships with cross-functional departments including IT, Physical Security, Legal, and Facilities.
• Support workplace compliance initiatives, emergency preparedness activities, and safety drills.
• Maintain regular, dependable attendance and consistent satisfactory or above job performance.
• Perform other related duties as assigned.

Experience and Required Qualifications

• Minimum of 5 years of experience in workplace operations, facilities coordination, corporate operations, or premium hospitality services.
• Experience coordinating third-party vendors, particularly janitorial, facilities, maintenance, or catering providers.
• Demonstrated ability to evaluate operational processes, identify inefficiencies, and implement effective improvements.
• Strong project coordination and organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to collaborate across multiple departments.
• Experience working in fast-paced corporate environments.
• Proficiency with:
  • Google Workspace
  • Workplace ticketing systems (Jira, ServiceNow, or similar)
  • Event coordination platforms
  • AI productivity and workflow automation tools
• Strong analytical, problem-solving, and time management skills.
• Ability to manage multiple priorities while maintaining a high level of professionalism and customer service.

Physical Demands

• This position routinely utilizes standard office equipment including computers, laptops, mobile devices, phones, and office technology.
• Ability to move throughout a multi-floor office environment during daily inspections and event setups.
• Ability to occasionally lift and move up to 25 pounds for workplace and event support.
• This position is generally performed in a professional office environment; approximately 50% walking, 40% sitting, and 10% standing.
• The physical requirements described are representative of those necessary to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the essential functions.

General Information

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical disability that has no bearing on the ability to perform the duties of the position.