PC/Laptop Imaging & Deployment Technician
E-talentnetwork
JOB DESCRIPTION: Client is seeking a skilled and dependable PC/Laptop Imaging & Deployment Technician to support a 6-month hardware refresh initiative for Client. In this role, the selected candidate will be based out of the Client office in Annapolis, MD, and will be responsible for imaging and deploying new Dell laptops and desktop PCs to Client employees there as well as across multiple Client office locations. The ideal candidate is hands-on, organized, and comfortable working directly with end users in a professional government environment.
Key Responsibilities:
• Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes
• Deploy newly imaged equipment to employees at Client office locations
• Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle
• Unhook, document, and retire existing/old hardware units during the refresh process
• Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment
• Install approved software packages on deployed devices as part of the standard build or as directed
• Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment
• Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment
• Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle
• Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations
• Adhere to county IT policies, security protocols, and professional standards at all times Required Qualifications & Skills:
Technical Skills
Professional & Soft Skills
• Strong customer service orientation and ability to communicate technical concepts clearly to non-technical end users
• Ability to work independently and manage time effectively across multiple deployment sites
• Detail-oriented with strong documentation habits for asset tracking and project recordkeeping
• Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments
• Valid driver's license and clean driving record (required for county vehicle operation)
• Professional demeanor appropriate for a government/public sector environment Desired Qualifications:
• CompTIA A+ certification or equivalent technical certification
• Experience working in a government, public sector, or enterprise IT environment
• Familiarity with Active Directory for user account and machine management
• Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)
• Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments
• Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities
• Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments
Skills Required Required Experience Candidate Experience Last Used Prior experience supporting hardware refresh or large-scale PC deployment projects Required 3 Years Experience deploying and configuring Dell laptops and desktop/all-in-one hardware Required 3 Years Experience with Windows 10/11 operating system installation, configuration, and troubleshooting Required 3 Years Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions Required 3 Years Experience with basic network connectivity setup (domain joining, VPN, network drives, printers) Required 3 Years Experience installing and configuring software packages and applications in a Windows environment Required 3 Years Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting Required 3 Years Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.) Required 3 Years Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non technical end users Required 3 Years Valid driver's license and clean driving record (required for county vehicle operation) Required Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments Required Strong documentation skills for asset tracking and project recordkeeping Required Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities Highly desired Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments Highly desired CompTIA A+ certification or equivalent technical certification Desired Experience working in a government, public sector, or enterprise IT environment Desired Experience with with Active Directory for user account and machine management Desired Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy) Desired Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments Desired Exceptional communication skills and professional demeanor Required Description Questions Answers Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question 2 What is your candidate's email address? Question 3 Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at Question 5 This is a FULLY ONSITE position based in Annapolis, MD. Expected to work 40 hours per week, with scheduled work hours either 8:00 am - 4:30 pm or 8:30 am - 5:00 pm. Please confirm your candidate accepts these expectations. Question 6 Resource will be required to attend an in-person interview if selected to interview. Please confirm the resource understands this requirement. Question 7 Please specify your candidate's FULL ADDRESS of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - including during background check where address will be verified - your candidate will not be considered/will be removed from consideration for the position). Question 8 Any education, degrees, and certifications listed on the resume MUST contain valid degree/certification details, INCLUDING date the degree/certification was acquired or candidate will not be considered. Please confirm those details are included correctly on the submitted resume. Question 9 The selected candidate will be based in the Annapolis office but will travel as needed to various Client office locations as needed to perform deployments. Please confirm candidate understands and accepts this requirement. Question 10 Because a county vehicle will be provided for travel between office locations, candidates must provide proof of valid driver's license and clean driving record. Please confirm your candidate understands this and confirm you will provide the required license and driving record check along with required background checks for selected candidate. Question 11 The position is expected to last approximately 6 months, aligned with the county's hardware refresh project timeline. Please confirm you have discussed this expected 6-month duration with this candidate and they are still interested in moving forward. Question 12 Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business, Friday, 6/5 to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position when we call. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.
Key Responsibilities:
• Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes
• Deploy newly imaged equipment to employees at Client office locations
• Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle
• Unhook, document, and retire existing/old hardware units during the refresh process
• Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment
• Install approved software packages on deployed devices as part of the standard build or as directed
• Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment
• Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment
• Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle
• Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations
• Adhere to county IT policies, security protocols, and professional standards at all times Required Qualifications & Skills:
Technical Skills
- Prior experience supporting hardware refresh or large-scale PC deployment projects.
- Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions
- Proficiency in deploying and configuring Dell laptops and desktop/all-in-one hardware
- Working knowledge of Windows 10/11 operating system installation, configuration, and troubleshooting
- Ability to install and configure software packages and applications in a Windows environment
- Familiarity with basic network connectivity setup (domain joining, VPN, network drives, printers)
- Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting
- General hardware troubleshooting skills (boot issues, peripheral connectivity, driver problems, etc.)
Professional & Soft Skills
• Strong customer service orientation and ability to communicate technical concepts clearly to non-technical end users
• Ability to work independently and manage time effectively across multiple deployment sites
• Detail-oriented with strong documentation habits for asset tracking and project recordkeeping
• Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments
• Valid driver's license and clean driving record (required for county vehicle operation)
• Professional demeanor appropriate for a government/public sector environment Desired Qualifications:
• CompTIA A+ certification or equivalent technical certification
• Experience working in a government, public sector, or enterprise IT environment
• Familiarity with Active Directory for user account and machine management
• Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)
• Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments
• Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities
• Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments
Skills Required Required Experience Candidate Experience Last Used Prior experience supporting hardware refresh or large-scale PC deployment projects Required 3 Years Experience deploying and configuring Dell laptops and desktop/all-in-one hardware Required 3 Years Experience with Windows 10/11 operating system installation, configuration, and troubleshooting Required 3 Years Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions Required 3 Years Experience with basic network connectivity setup (domain joining, VPN, network drives, printers) Required 3 Years Experience installing and configuring software packages and applications in a Windows environment Required 3 Years Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting Required 3 Years Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.) Required 3 Years Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non technical end users Required 3 Years Valid driver's license and clean driving record (required for county vehicle operation) Required Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments Required Strong documentation skills for asset tracking and project recordkeeping Required Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities Highly desired Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments Highly desired CompTIA A+ certification or equivalent technical certification Desired Experience working in a government, public sector, or enterprise IT environment Desired Experience with with Active Directory for user account and machine management Desired Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy) Desired Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments Desired Exceptional communication skills and professional demeanor Required Description Questions Answers Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question 2 What is your candidate's email address? Question 3 Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at Question 5 This is a FULLY ONSITE position based in Annapolis, MD. Expected to work 40 hours per week, with scheduled work hours either 8:00 am - 4:30 pm or 8:30 am - 5:00 pm. Please confirm your candidate accepts these expectations. Question 6 Resource will be required to attend an in-person interview if selected to interview. Please confirm the resource understands this requirement. Question 7 Please specify your candidate's FULL ADDRESS of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - including during background check where address will be verified - your candidate will not be considered/will be removed from consideration for the position). Question 8 Any education, degrees, and certifications listed on the resume MUST contain valid degree/certification details, INCLUDING date the degree/certification was acquired or candidate will not be considered. Please confirm those details are included correctly on the submitted resume. Question 9 The selected candidate will be based in the Annapolis office but will travel as needed to various Client office locations as needed to perform deployments. Please confirm candidate understands and accepts this requirement. Question 10 Because a county vehicle will be provided for travel between office locations, candidates must provide proof of valid driver's license and clean driving record. Please confirm your candidate understands this and confirm you will provide the required license and driving record check along with required background checks for selected candidate. Question 11 The position is expected to last approximately 6 months, aligned with the county's hardware refresh project timeline. Please confirm you have discussed this expected 6-month duration with this candidate and they are still interested in moving forward. Question 12 Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business, Friday, 6/5 to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position when we call. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.
Vacancy posted 3 days ago
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