Retail Leader

Job Description

Job Description

Join the excitement of a limited-time ANIME and MANGA pop-up shop.

We're looking for an energetic Retail Store Team Leader who enjoys engaging with customers, supporting store operations, and helping lead a team in a fun, high-energy retail environment.

Whether you're a fan of ANIME and MANGA or simply love unique retail experiences and pop-up events, this is a great opportunity to be part of something special.

Responsibilities

• Greet and assist customers with product recommendations and purchases
• Operate POS system and handle cash/card transactions accurately
• Restock merchandise and maintain organized, visually appealing displays
• Keep the store clean, organized, and welcoming
• Assist in leading, coaching, and supervising a team of Sales Associates to ensure excellent customer service and store operations
• Support scheduling, task delegation, and day-to-day team coordination as directed by management
• Follow store policies and supervisor direction
• Report any issues, concerns, or incidents promptly

Requirements

• Previous retail, customer service, or sales experience required
• Prior experience as a Team Lead, Shift Lead, Key Holder, Supervisor, or in a similar leadership role preferred
• Demonstrated ability to lead, motivate, and support a team in a fast-paced retail environment
• Friendly, outgoing, and dependable with a positive attitude
• Strong communication, interpersonal, and problem-solving skills
• Ability to multitask and remain on your feet for extended periods
• Team player with respect for a diverse customer base
• Interest in anime, manga, or pop culture is a plus (not required)
• Japanese language skills are a plus
• Flexible availability, including evenings, weekends, and holidays