Customer Service Representative

Job Description

Job Description

Customer Service Representative (Open Enrollment Support)

Location: Salt Lake City, UT 84119

Workplace Type: On-site

Pay Rate: $21.00/hour

Employment Type: Contract (3 Months)

About the Role

We are hiring Customer Service Representatives to support a busy open enrollment season. This role is ideal for individuals with strong customer service skills who enjoy helping people and are looking to gain or expand their call center experience.

You will assist employees and customers with benefits-related inquiries, enrollment assistance, and insurance program information while delivering exceptional service in a fast-paced environment.

Key Responsibilities

• Handle 30-40 inbound calls per day in a queue-based environment
• Assist employees and customers with benefit and insurance-related questions
• Explain benefit plans, coverage options, and enrollment processes
• Process and document benefit enrollments accurately
• Research and resolve customer concerns
• Navigate multiple systems and applications while maintaining accurate records
• Provide support during the annual open enrollment period

Required Qualifications

• Minimum of 1 year of customer service experience (retail, hospitality, healthcare, or other customer-facing experience is acceptable)
• Strong communication and interpersonal skills
• Patience, empathy, and a commitment to helping customers
• Comfortable using computers and learning new systems
• Ability to navigate multiple screens, tabs, and applications simultaneously
• Proficiency with Microsoft Office and web-based tools
• Stable work history and strong job tenure

Preferred Qualifications

• Call center experience
• Benefits administration or insurance experience
• Open enrollment experience
• Customer support experience in a high-volume environment

Training & ScheduleTraining

• 3 weeks of classroom and nesting training
• Fully onsite in Salt Lake City, UT

Post-Training Schedule

• Assigned a shift between 8:00 AM and 8:00 PM
• Shift assignments will be determined during training
• Employees cannot select or change their assigned schedule during the contract
• Must be available Monday through Friday during operating hours
• Required to work at least one Saturday per month during October, November, and January (overtime eligible)

Important Requirements

• Full schedule availability between 8:00 AM and 8:00 PM
• Ability to work onsite as required
• Must live within a reasonable commuting distance of the office
• Ability to report onsite if internet or equipment issues prevent remote work

Why Join Us?

• Gain valuable customer service and call center experience
• Opportunity to support a leading benefits and payroll services organization
• Competitive pay at $21.00 per hour
• Fun and engaging training environment with team recognition and incentives
• Potential for contract extensions or future opportunities based on business needs and performance

If you enjoy helping others, have strong communication skills, and are looking for a rewarding seasonal opportunity, we encourage you to apply today.

Job Type & Location

This is a Contract position based out of Salt Lake City, UT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salt Lake City,UT.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.