Support Desk Technician I

Essential Functions & Responsibilities: Answers, evaluates, and prioritizes incoming telephone, voice-mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Handles problem recognition, research, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff Logs and tracks all issues using ticket tracking system Support company meetings setups and support Assists in software and hardware upgrades and new installation Install/Configures personal computers, software, and peripheral equipment Serves as an escalation point to IT administrators Install VOIP equipment Assist in maintaining the IT Server Room and closets Assist in maintaining the departments knowledge base and additional documentation Develop and recommend cost effective technical support improvements Ability to come to work and work the regular schedule and shift for the position. Compliance with all personnel policies and procedures. Perform additional duties and related essential duties as assigned. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell’s core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Ability to manage and prioritize multiple projects and tasks efficiently. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members. Education, Experience, Skills, and Requirements #J-18808-Ljbffr Femwell Group Health