Platform Technician - GenAI Voice Agent Configuration (Healthcare)
Saviance
Platform Technician – GenAI Voice Agent Configuration (Healthcare)
Location: India (Remote) Work Hours: Must overlap with U.S. business hours
We are seeking a Platform Technician to configure and support GenAI voice agent platforms for U.S.-based healthcare providers. This role focuses on deploying AI-driven voice workflows for patient access, scheduling, billing, and call-center operations, with a strong emphasis on PHI protection, prompt configuration, and healthcare compliance. This is a hands-on technical configuration role working with conversational AI platforms—not model training or AI research.
What You'll Do
- Configure and maintain GenAI voice agents and conversational workflows
- Customize prompts, intents, entities, and routing logic for healthcare use cases
- Integrate AI voice agents with call-center and contact-center systems
- Ensure HIPAA-compliant handling of PHI across prompts, logs, and integrations
- Test, monitor, and troubleshoot voice agent behavior in production
- Collaborate with U.S.-based product, operations, and compliance teams
Required Qualifications
- Based in India with availability overlapping U.S. business hours
- STEM degree (Computer Science, Engineering, IT, Data Science, or related)
- Training or hands-on experience in AI, conversational AI, or LLM-based systems
- Experience with AI voice agents, conversational AI, or IVR platforms
- Experience in healthcare environments, especially call centers or patient access
- Strong understanding of PHI, HIPAA, and healthcare data sensitivity
- Experience configuring prompts, conversational flows, and integrations
Nice to Have
- Experience with healthcare voice automation platforms
- Familiarity with call-center KPIs (containment, transfer rate, CSAT)
- Exposure to LLM guardrails, prompt governance, or AI safety controls
- Experience supporting AI systems in regulated industries
Vacancy posted 2 days ago
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