Product Support Specialist
Virtual Vocations Inc
Acting as a key member of the Service Desk team, the full-time IT Product Support Specialist will provide first- and second-level support for enterprise business applications like Salesforce and NetSuite, troubleshoot user issues, and assist with documentation and training, all while working remotely. Key responsibilities Provide application support and incident management for business systems, troubleshooting issues and escalating as necessary Assist end users in navigating system interfaces and communicate updates regarding application changes and outages Collaborate with internal teams to relay feedback, identify improvement opportunities, and participate in the testing of new features Required qualifications 1+ years of experience in IT support, business systems support, or Service Desk roles Experience supporting or administering platforms like Salesforce and NetSuite Familiarity with service management systems such as Jira Service Desk or ServiceNow Bachelor's degree in information systems, Business Administration, or a related field, or equivalent practical experience Detail-oriented with strong documentation and ticket management discipline Virtual Vocations Inc
Vacancy posted 3 days ago
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