Access Associate - Children's Ambulatory

The Role As an Access Associate within Ambulatory Access Operations, you are a key member of the team responsible for the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time. Base Compensation The starting base rate for this role is $17.50 per hour . Individual compensation will be determined by the selected candidate's qualifications, prior work experience, and/or education. Qualified candidates may be eligible for a sign‑on bonus of $3,500. (This bonus comes with a 2‑year service agreement and is paid in two installments.) What you will do day to day (mix of phone and in person support) Provide exceptional customer service across in-person and telephone interactions, setting the tone for each visit. Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information. Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows. Perform verification functions aligned with established scheduling/registration standards and unit guidelines. Complete visit documentation activities accurately and within expected timeframes. Manage cash collections as needed and respond to patient and family questions with professionalism and empathy. Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly. Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation. What is an average day like? An average day blends focused task execution with high‑touch service. You may start by preparing for scheduled visits, then pivot into real‑time scheduling, registration updates, and patient questions as clinic needs evolve. Throughout the day you will balance accuracy (insurance, demographics, documentation) with pace, while keeping patients informed and supported at each step of their visit. Why UVA Health UVA Health is an integrated academic health system that includes a world‑class academic medical center and a broad statewide network of community hospitals and outpatient clinics. Access professionals play a vital role in ensuring quality, safety, and patient confidence at the outset of care. Benefits Comprehensive benefits package: medical, dental, and vision insurance Paid time off, long‑term and short‑term disability, retirement savings Health savings plans and flexible spending accounts Certification and education support Minimum Requirements Education: High school graduate or equivalent required; associate's degree preferred. Experience: 2 years relevant experience required. Access associates fully cross‑trained to cover multiple specialties will be considered in lieu of the 2 years experience. Licensure: None required. Physical Demands Job requires sitting for prolonged periods; repetitive motion (computer and mouse use); proficient communicative skill across spoken and written domains, adequate auditory and visual skills; attention to detail and ability to write legibly and compose messages clearly and concisely. Equal Opportunity Statement The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non‑discrimination and equal opportunity employment. #J-18808-Ljbffr The Rector & Visitors of the University of Virginia