Technical Writer- High Tech Data Center Product

Job Description

Technical Writer

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Seattle WA

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$70-75/hr w2 + benefits

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The Product you'll be writing about is the integrated product data center operations teams use to plan and execute the work required for data center lifecycle management.

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The Product ties together the three core pillars of data center activity — Processes (how work is performed), Parts (materials needed to complete work), and People (technicians with the right skills, in the right place, at the right time).

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Its customers are Data Center Technicians, Data Center Managers, and Service Owners operating across regions worldwide.

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As The Product transforms from a suite of bespoke tools into a single, modernized product launching globally, client need clear, accurate, and scalable technical documentation to help operators onboard fast and execute work safely and frugally.

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Client is looking for a Technical Writer to own the creation of end-user and technical documentation — including user guides, onboarding content, process-authoring developer guides, API references, and release notes.

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Candidates will partner closely with product managers, software engineers, UX designers, and central operations teams to translate complex workflows into content that a data center technician can follow under time pressure.

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Candidates will establish documentation standards, build reusable content, and continuously improve docs based on user feedback and product changes.

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This is a high-impact role:

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candidate’s work directly reduces onboarding time, prevents operational errors, and protects safety, security, availability, and compliance across AWS data centers.

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Key Job Responsibilities

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Plan, write, edit, and maintain user-facing documentation for The Product, including task-based user guides, onboarding materials, FAQs, and release notes.

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Produce developer-facing technical content such as API references, process authoring/developer guides, and content-management (form/flow/variable set) documentation.

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Work directly with engineers, PMs, and UX to understand features, then translate complex data center workflows into clear, concise, step-by-step instructions.

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Develop and enforce documentation standards, style guidelines, templates, and information architecture that scale across regions and audiences.

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Validate documentation for technical accuracy by testing procedures and reviewing against the product.

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Manage documentation as part of the release cycle, keeping content current as features launch across regions.

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Gather and act on feedback from technicians, managers, and service owners to continuously improve content quality and findability.

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Work with localization team to structure content appropriately for a global, multi-region operator audience.

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Basic Qualifications:

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3 plus years of experience as a technical writer producing software or technical product documentation.

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Bachelor's degree in Technical Communication, English, Computer Science, a related field, or equivalent practical experience.

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Demonstrated ability to write clear, concise, task-based documentation for both technical and non-technical audiences.

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Experience authoring in structured documentation tools and formats (e.g., Markdown, HTML, wikis, docs-as-code, or a component content management system).

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Experience partnering with software engineers and product managers to gather and verify technical information.

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Strong portfolio or writing samples demonstrating end-user guides and/or API/developer documentation.

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Preferred Qualifications:

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Experience documenting enterprise or operational software, workflow/process-automation tools, or hardware/infrastructure operations.

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Familiarity with data center operations, hardware lifecycle, inventory management, or field operations tooling.

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Experience with docs-as-code workflows, version control (Git), and integrating documentation into CI/CD or release pipelines.

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Experience creating API reference documentation from specifications (e.g., OpenAPI/Smithy) and developer guides.

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Experience building information architecture and content standards for a growing product from the ground up.

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Familiarity with localization/globalization and writing for a multi-region, ESL-inclusive audience.

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Experience with UX writing, in-product help/microcopy, or instructional design.

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Ability to create diagrams, screenshots, and visual aids to support written content.

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Required Individual Skills:

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Core Technical-Writing Skills:

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Technical writing and editing

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Clear, concise, task-based writing

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User-guide development

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Onboarding-content creation

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FAQ development

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Release-note writing

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API-reference documentation

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Developer-guide creation

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Process and workflow documentation

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Writing for technical and nontechnical audiences

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Simplifying complex technical concepts

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Step-by-step procedure development

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Documentation Management:

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Documentation planning and maintenance

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Structured authoring

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Information architecture

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Content reuse and modular writing

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Documentation standards development

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Style-guide and template creation

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Content lifecycle and version management

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Release-cycle documentation

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Content findability and usability improvement

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Documentation quality assurance

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Tools and Technical Knowledge:

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Markdown

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HTML

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Wikis

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Docs-as-code workflows

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Component content management systems

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Git and version control

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CI/CD and release-pipeline integration

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OpenAPI or Smithy specifications

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API and software-product fundamentals

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Validation and Research:

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Technical information gathering

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Subject-matter expert interviewing

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Procedure testing

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Documentation accuracy validation

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Product and feature analysis

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User-feedback analysis

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Continuous content improvement

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Collaboration Skills:

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Cross-functional collaboration

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Working with software engineers

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Working with product managers

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Working with UX designers

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Stakeholder management

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Requirements gathering

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Technical review coordination

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Domain and Preferred Skills:

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Enterprise or operational-software documentation

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Workflow and process-automation documentation

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Hardware or infrastructure-operations knowledge

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Data-center operations

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Hardware lifecycle management

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Inventory-management systems

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Field-operations tooling

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Globalization and localization

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Writing for multi-region and ESL-inclusive audiences

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UX writing and microcopy

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Instructional design

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Diagram and visual-aid creation

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Screenshot development