Technical Lead

Technical Lead

TXI is seeking a Technical Lead to deliver practical technical solutions that deliver measurable business value to clients.

Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they don't address real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover user insights and turn them into compelling digital solutions. As an employee-owned boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption.

As the Technical Lead, you will bridge the gap between complex technologies and real business needs by acting as a hands-on implementation specialist and a pre-sales technical expert. You'll collaborate with our demand team to help them understand and articulate emerging technologies--including AI--to potential clients, while also delivering billable technical solutions on client projects.

Key Responsibilities

• Design and develop software applications that address client problems while balancing technical feasibility and business requirements
• Contribute expertise throughout the client journey - from initial scoping and estimation through development and knowledge transfer
• Partner with clients to identify high-impact and pragmatic opportunities where emerging technologies and AI can solve business challenges and deliver measurable outcomes
• Communicate technical capabilities in clear, business-focused language that resonates with clients and builds TXI's credibility as an intelligent products innovation partner
• Develop proof-of-concept prototypes and demos that showcase technical possibilities and help clients envision transformative solutions
• Ensure client solutions adhere to best practices, including considerations for security, ethics, privacy, bias, and transparency
• Continuously evaluate emerging technologies (including AI), capabilities, and limitations to identify new client opportunities and enhance TXI's service offerings
• Equip the demand team with the tools, insights, and technical validation they need to discuss technical and AI solutions with clients confidently
• Upskill client teams and other TXIers to promote a culture of continuous improvement

What We're Looking For

• Experience leading client projects from concept to implementation with measurable results
• Strong understanding of business problems to quantify the impact of technical solutions
• Problem-solving skills to adapt technical approaches to unique client challenges
• Ability to explain complex technical ideas simply, without jargon, to both technical and non-technical audiences
• Strong full-stack engineering background with the ability to quickly ramp up on new technologies
• Established workflow for using AI coding assistants (e.g., Claude Code, GitHub Copilot) to enhance development productivity while maintaining code quality and security standards
• Hands-on experience building, deploying, and implementing AI solutions
• Technical proficiency in AI approaches, frameworks, programming languages, and development tools (e.g., LLM, Agentic AI, Vision AI, TensorFlow, PyTorch, Python, LangChain)
• Experience with AI engineering practices, including model training, evaluation, fine-tuning, and deployment
• Knowledge of responsible AI principles and practices, including security, ethics, bias mitigation, explainability, and privacy
• Willingness to identify knowledge gaps and research solutions independently
• Ability to balance sales support responsibilities with billable project delivery
• Collaborative mindset to work with clients, business development teams, and delivery teams
• Ability to foster a productive work environment and provide feedback to individuals and teams

Time Allocation & Expectations

The role will have a dynamic allocation of time between sales support and billable work, which will evolve as both you and our practice mature with building intelligent products:

• First 90 days : Focus primarily on learning TXI's business, understanding how we communicate our services, and engaging with early-stage opportunities and sales pursuits
• Project Involvement :
• You may lead client projects from the discovery phase (typically 2-8 weeks) to implementation. You'll be fully billable during these engagements
• For implementation projects, you may initially lead delivery with a co-tech lead if there is a need for you to transition out of the project sooner.
• Long-term Balance :
• Primary focus will be on delivering pragmatic technical solutions with measurable outcomes
• Additionally, you'll participate in top-of-funnel activities, sales/demand and thought leadership
• Billable expectations will be measured quarterly rather than weekly, with a target of up to full-time billable time per quarter once fully onboarded.
• Your schedule will likely include periods of no billability, followed by periods of focused billable work

Success in this Role:

• Clients understand what they're buying and receive tangible value
• You maintain a healthy billable target when staffed on client projects
• The client solutions you implement can serve as case studies for future sales opportunities
• You contribute to the growth of our project revenue and capabilities
• You empower the demand team to confidently discuss technical solutions with clients

We're a curious and humble group of people who are intentional about personal growth and supporting each other's careers. We aim to explore new skills, frameworks, and approaches to deliver the most meaningful digital product experiences. And we're constantly pushing ourselves to experiment, explore, and challenge assumptions.

We bring that same passion for learning and growth to our clients by digging into their organizations, reframing their problem statements, and spending time with their users. This ensures that we're pushing our clients forward while developing and delivering valuable products that matter.

What your days will look like, and what success will look like

It's important to set the right expectations to promote your growth at TXI. Here is some of what you can expect in your first two years as the AI Technical Lead.

Within 1 month, you will

• Begin the company onboarding process and immerse yourself in TXI's culture, values, history, and client commitments
• Focus primarily on learning TXI's business model, understanding our service communication approach, and engaging with early-stage opportunities and sales pursuits
• Gain a comprehensive understanding of our integrated development process, tooling, frameworks, and project methodologies
• Learn from our cross-functional teams of designers, engineers, delivery managers, and strategists
• Develop insight into the full client experience, from product discovery through delivery
• Deepen your understanding of the employee-owner experience at TXI

Within 3 months, you will

• Complete your onboarding process
• Participate in your first TXI Quarterly with the entire organization
• Transition into more active involvement with client engagements and sales activities

Within 6 to 12 months, you will

• Complete a comprehensive review with your manager
• Establish a balanced rhythm between client project delivery work and internal TXI initiatives
• Attend TXI in-person quarterly to meet many of your colleagues, including outside the office setting

Within 1 to 2 years, you will

• Look back proudly on the projects and organizational changes you've inspired or directed, as well as the impact you have made across TXI
• Achieve a sustainable cadence in your role of helping to spearhead our AI capabilities within the engineering practice, demand, and throughout TXI

Some reasons why you might like working with us

We have been recognized for both our internal employee experience and for delivering a trusted customer experience. At TXI, we are intentional about the way we work and how we support both our team and our clients.

1. We focus on Product Innovation by helping to envision initial new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we're working