Guest Services Agent

Equal Employment Opportunity Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Job Description We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face‑to‑face and on the phone. Demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time. Present a friendly, outgoing, energetic and guest‑service oriented demeanor. Show flexibility to work days, nights, weekends, and holidays as needed. Requirements Ability to satisfactorily communicate in English (speak, read, write) with guests, co‑workers, and management. Ability to perform assigned duties with attention to detail, speed, accuracy, follow‑through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with guests who may require high levels of patience, tact, and diplomacy to defuse anger. Ability to work well under pressure of check‑in/check‑out of guests and handle multiple tasks at once. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co‑workers and the public. Position Guest Services Agent – Homewood Suites Concord, NC. #J-18808-Ljbffr