Shift Manager

Position Overview:The Shift Manager role is more than just a job… it's an opportunity. Shift Managers (SM) are the Aces among all team members and are responsible for shift management; running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals. Shift Managers ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. They also guarantee that every team member is demonstrating Remarkable Experiences all day, every day. Shift Managers create the daily setup sheet, define team member placement, and ensure all team members are completing assigned responsibilities per the positional checklists. Leads are responsible for ensuring an exceptionally smooth, highly efficient shift.Summary of Essential Duties and Responsibilities:ProfitabilityProperly manage assigned assets (equipment, cash, product, etc)GuestProvide attentive and courteous customer serviceDeliver WOW experiences to all GuestsGo beyond everyday expectationsDisplay a continuous positive attitude with guestsPeopleDirect team efforts in order to achieve company goals (sales, profit, etc.)Hold team accountable for their responsibilitiesAssign shift dutiesManage team member breaksDevelop a team mindset focused on excellenceEnthusiastically and optimistically lead all team membersConduct shift huddles – constantly assess and communicate shift effortsOperationsExecute operational excellence – speed of service, food quality and order accuracyVerify team members complete assigned positional tasksDrive team members to maintain an exceptionally clean restaurantOperate cash register, tray/bag orders, drive thru headset, dining room cleaning/hostQualifications and Skills:Be of strong values, ethics, & integrityPrevious leadership experience with solid employment longevityProven excellence in carrying out duties and responsibilitiesDriven, results oriented, and highly knowledgeable of operations strategies #J-18808-Ljbffr Hunter Super Techs - TurnPoint