Customer Service Representative

Job Description

Job Description

Qualifications:

The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and work effectively both independently and as part of a team. The candidate should possess excellent communication abilities, a proactive attitude, and a keen eye for detail, even with limited direct supervision.

Requirements:

• Associates degree or a minimum of 2 years of experience in logistics or truckload dispatch.
• Proven ability to schedule and track drivers and shipments efficiently.
• Exceptional communication and problem-solving skills.
• Strong decision-making abilities, especially in emergency or routine situations.
• Outstanding organizational and multitasking capabilities with a high degree of accuracy.
• Excellent written and verbal communication skills.
• HOS and DOT regulations experience
• Ability to interact effectively with diverse personalities, maintaining diplomacy, confidentiality, and sound judgment in a fast-paced environment.

Key Responsibilities:

• Secure and schedule appointments, as necessary, via telephone, email, or customer portals.
• Coordinate and schedule deliveries with customers, meeting expected deadlines.
• Manually inputting customer orders into TMS, paying attention to detail on rates and temperature accuracy, and transit time.
• Communicate with customers via email, offering updates on current shipments and addressing frequent inquiries.
• Monitor all shipments currently in transit or scheduled for transit, including manual reporting to customers.
• Maintain accurate and up-to-date records in the Transportation Management System (TMS) concerning shipments and deliveries.
• Reporting OS&D issues to customers and following through with disposition.

Schedule: Monday through Friday, with rotating weekend schedule.

Company Description

Welcome to Mahal Bros Transport Inc, your trusted partner for all transportation needs.

Headquartered in Bakersfield, CA, Mahal Bros Transport is a family-owned business with over 20 years of experience in the transportation and logistics industry. We are proud to offer nationwide services, specializing in both refrigerated and dry freight solutions. Whether it’s fresh produce, frozen foods, chilled goods, or dry products, Mahal Bros delivers on-time, every time.

Our comprehensive transportation services range from local and regional deliveries to long-haul truckload services, all tailored to meet the unique needs of our customers. We cater to a variety of industries, ensuring that refrigerated and frozen food items, fresh produce, beverages, and dry goods are transported with the highest level of care and efficiency.

At Mahal Bros, we are more than just a trucking company—we are a customer-focused transportation solution provider. Our dedicated team works closely with clients to design specialized programs that exceed expectations. Whether you need refrigerated freight with special handling or expedited delivery of dry goods, Mahal Bros Transport has the expertise and resources to get the job done.

Choose Mahal Bros Transport Inc. for reliable, customized transportation solutions

Company Description

Welcome to Mahal Bros Transport Inc, your trusted partner for all transportation needs.\r\n\r\nHeadquartered in Bakersfield, CA, Mahal Bros Transport is a family-owned business with over 20 years of experience in the transportation and logistics industry. We are proud to offer nationwide services, specializing in both refrigerated and dry freight solutions. Whether it’s fresh produce, frozen foods, chilled goods, or dry products, Mahal Bros delivers on-time, every time.\r\n\r\nOur comprehensive transportation services range from local and regional deliveries to long-haul truckload services, all tailored to meet the unique needs of our customers. We cater to a variety of industries, ensuring that refrigerated and frozen food items, fresh produce, beverages, and dry goods are transported with the highest level of care and efficiency.\r\n\r\nAt Mahal Bros, we are more than just a trucking company—we are a customer-focused transportation solution provider. Our dedicated team works closely with clients to design specialized programs that exceed expectations. Whether you need refrigerated freight with special handling or expedited delivery of dry goods, Mahal Bros Transport has the expertise and resources to get the job done.\r\n\r\nChoose Mahal Bros Transport Inc. for reliable, customized transportation solutions