Patient Services Salesforce Functional Consultant

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on October 31, 2026

Work You'll Do

As a Consultant on the Salesforce Patient Services team, you will help Life Sciences clients improve patient engagement, you'll help Life Sciences clients improve patient engagement and service operations by translating business needs into functional Salesforce solutions.

Responsibilities include:

• Gather requirements and document workflows for patient enrollment, hub services, case management, benefits investigation, and patient support.
• Translate business needs into functional designs, user stories, and process flows.
• Support Salesforce implementations through configuration decisions, testing, and deployment readiness.
• Work with clients, architects, and delivery teams to validate solutions and identify process improvements.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

The Team

Our Sales & Services offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, brining customer strategies to life and creating new markets.

Qualifications

Required:

• 2+ years of consulting, client-facing, or relevant industry experience.
• 1+ full life-cycle Salesforce implementation.
• 1+ years of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
• Bachelor's degree or equivalent years of experience.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred :

• Salesforce certifications
• Expertise in at least two Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or Life Sciences Cloud (preferred).
• Experience presenting to technical and non-technical audiences.
• Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (Big Machines, Apttus, Cameleon).
• Advanced degree in a relevant field.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 - $170,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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