Work Control Specialist

Position Introduction The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests. Key Responsibilities Answer phones and Webex calls, assist walk-in customers, and provide campus information. Create and manage work orders in the AiM Maintenance Management System. Dispatch maintenance personnel and troubleshoot urgent service issues. Serve as a liaison between customers and Facilities Management staff. Respond to service request, billing, and work order inquiries. Assist with monthly billing, reporting, and account reconciliations. Coordinate special event support and maintain service request records. Manage key check-outs and assist with lost and found operations. Perform administrative, clerical, and customer service duties as needed. If you excel at communication, problem-solving, and working in a fast-paced environment, we'd love to have you on our team. Required Education and Experience High School Diploma or GED. 12 months experience in customer service in an office environment. Required Certifications And Licenses None Hiring Contingent Upon a Background Check: Yes Pay Range: Targeted pay up to $18.27 hourly, depending on experience. Benefits Eligible: Yes Work Schedule: Monday - Friday, 7:30 AM to 4:00 PM Travel: Not required #J-18808-Ljbffr University of Oklahoma