Member Service Representative I - Frontline

Job Description

Job Description

Join Golden Valley Electric Association as a Member Services Representative I – Frontline in Fairbanks, Alaska, and serve as a primary point of contact for GVEA members. In this role, you will help members establish and manage accounts, process payments, understand usage and billing, and navigate service-related questions with professionalism and care.This is an excellent opportunity for a customer service professional who enjoys helping others, solving problems, and working in a fast-paced environment. You will assist members during routine and high-stress situations, including outages and disconnects, while providing accurate information and dependable service. With a competitive starting wage of $26.63 per hour, DOE, Grade 6, this position offers the opportunity to build a meaningful career with a mission-driven organization serving Interior Alaska.You will have access to excellent benefits, including a defined pension, 401(k) match, Health Insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Join a team where your work helps strengthen trust, support our members, and contribute to the communities we serve.A little about usGVEA is an electric cooperative that owns and maintains 3,491 miles of transmission and distribution lines, 35 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, Clear Space Force Station, the University of Alaska-Fairbanks, and all electric utilities in the Alaska Railbelt, which extends from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.YOUR ROLE AS A MEMBER SERVICES REPRESENTATIVE I – FRONTLINEAs a Member Services Representative I – Frontline at Golden Valley Electric Association, you will serve as a primary point of contact for members, providing support with account setup, payments, billing questions, service requests, and general cooperative information. You will help create and maintain member accounts, process connect and disconnect orders, assist with electronic billing and payment systems, and ensure account information is accurate and confidential.You will also support members during high-stress situations, including outages and disconnects for nonpayment, by explaining available options and helping resolve concerns in accordance with GVEA policies and procedures. This role requires professionalism, sound judgment, and the ability to manage multiple requests while delivering a high level of customer service.WHAT YOU NEED TO BE SUCCESSFULTo succeed in this role, candidates should have a strong customer service background, good communication skills, and the ability to remain professional under pressure. A high school diploma or equivalent is required, and an associate degree in a related field is preferred.The ideal candidate will be dependable, detail-oriented, and comfortable handling payments, balancing cash, using office systems, and assisting members both in person and by phone. Strong teamwork, problem-solving ability, and adaptability to new technology are also important.Knowledge and skills required for the position are:High school diploma or equivalent.Valid Driver’s License.Two years’ experience working in a direct customer service related capacity in a service industry.At least one year of cash handling experience.READY TO JOIN OUR TEAM?We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application. We're looking for talented individuals like you to join our team and help us achieve our goals. GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.