Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative

State Farm Agent Rick Fields in Spring, TX is seeking a qualified bilingual (Spanish) professional to join their winning team. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience in person and over the phone. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for you!

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary pay plus commission/bonus
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Bilingual - Spanish required
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer

• Property and Casualty license (must be able to obtain / will provide training)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Compensation: $15.00 - $21.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Spring, TX and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.