Front Desk Representative

Job Description

Job Description

As a Medical Office Front Desk Representative , you are the first point of contact for patients and visitors to our medical practice. Your role is pivotal in creating a welcoming and organized environment while efficiently managing administrative tasks critical to the smooth operation of our medical office.

• Welcome patients and visitors, answer inquiries and provide assistance in a friendly and professional manner.
• Answer and route incoming calls, manage emails, and relay messages to relevant staff. 
• Manage patient appointments, coordinate with medical staff to ensure optimal scheduling and minimal wait times.
• Maintain and update patient records, ensuring accuracy and compliance with privacy regulations, such as HIPAA.
• Assist patients with insurance-related inquiries, verify coverage, and process co-payments or payments. Work closely with billing and coding staff as required.
• Perform various administrative tasks, filing, scan documents, maintain inventory of supplies.
• Maintain front desk area and waiting room tidy, organized, and well-stocked with necessary forms, brochures, and supplies.
• Ensure the smooth flow of patients within the medical office, optimizing efficiency and minimizing wait time.

• Experience working in a medical office, preferred
• Proficient in Microsoft Word and Excel
• Proficient in using medical office software, electronic health records (EHR) systems
• Able to lift and/or move up to 25 pounds, required
• Part-time, Saturday only position. Able to work only on Saturdays, required

No Third Party Agencies or Submissions Will Be Accepted.   

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