Account Manager

Account Manager

Sydney, New South Wales, Australia

We're hipages - Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives. With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

About the Role:

Our Account Managers are the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.

This is a high-volume phone-based role, where you will manage a portfolio of 600+ accounts. Your goal is to help tradies maximise their return on investment through our platform, ensuring they get the most value from their subscriptions. This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here's what your day-to-day looks like:

Hitting Daily Targets (Activity and Revenue):

• Make at least 60 dials or 2.5 hours of talk time per day through inbound/outbound calls.
• Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.

Managing Accounts:

• Manage a portfolio of 600+ tradie customers, typically sole traders and small business owners.
• Renew tradies' subscription contracts before they expire.
• Identify opportunities to upgrade subscription packages to suit their business needs.
• Retain customers by addressing inquiries, solving problems, and providing tailored solutions.
• Negotiate payment plans that benefit both the customer and the business.
• Offering win-win solutions that align with the customer's financial situation while ensuring payment is collected.

Building Relationships:

• Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
• Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

• Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

• 2+ years in a similar high volume phone sales role.
• You're resilient, driven, and love turning a "NO" into a "YES" with your sales and negotiation skills.
• You thrive in a fast-paced environment and enjoy winning when hitting targets.
• You have strong verbal and written communication skills and negotiation capabilities.
• Working Holiday Visa 417 holders with relevant experience are encouraged to apply.

Life at hipages:

We're more than just a workplace - we're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.

And there's more:

• Diverse, collaborative teams that love solving problems
• Agile squads, hackathons, off-sites and roadshows
• Extra leave for birthdays, volunteering, and more
• Healthy snacks, continental breakfast and fresh fruit
• Sydney CBD office near Town Hall and Gadigal Stations
• Tailored growth support, mentoring and stretch projects
• A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement- we'd love to hear from you.

We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.