AV Engineer - East Coast (NYC)

Who We Are the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries. About This Role The AV Engineer - East Coast is responsible for delivering an exceptional AV experience as our primary AV presence on the East Coast. You will operate with a high degree of independence, owning the health of the NYC office's conference rooms and executive spaces day to day while deploying as a core member of the install team on major office buildouts across the country. You possess a strong ability to prioritize and organize tasks while working in collaboration with the AV Engineering team and the Workplace Team, and you're comfortable being the only AV resource in the room: making sound decisions in a fast-paced environment, communicating clearly with executives and stakeholders, and staying self-motivated with a positive attitude. What You'll Do Serve as the primary AV support resource for our East Coast and Central offices, covering room health, troubleshooting, and repair of professional audio systems, video display systems, and video-conferencing solutions. Support regional offices remotely from NYC with periodic on-site visits as needed. Provide white-glove AV support for executive requests and high-visibility meetings (All Hands, leadership meetings, product announcements) in the East Coast region. Deploy as a core installer on medium and large office buildout projects: rack fabrication, cable termination, device mounting, and final hookup and testing of AV systems, working directly alongside the build lead. Contribute to comprehensive project documentation during builds (as-builts, room records, and configuration notes) so every system is fully captured before handoff to operations. Assist with system commissioning, preventive maintenance, and upgrades of AV hardware across the deployed fleet, with growing ownership of East Coast systems support as the office footprint expands. Perform daily room sweeps each morning to confirm conference room health and ensure all systems can be used to their full capacity for the day. Provide timezone overlap support for European offices, partnering with regional AV and IT staff on remote troubleshooting. Coordinate on-site with vendors, contractors, and the Workplace Team during projects and day-to-day operations. What You Bring 4+ years of corporate Audio Visual experience, with significant hands‑on installation work. Proven install skills: rack building and dressing, cable pulling and termination (Cat6, audio, video), display/camera/speaker mounting, and reading and interpreting AV drawings and schematics. Experience with video conferencing platforms and hardware (Zoom Rooms, Neat, QSC, DTen, or similar). Working knowledge of IT networking as it applies to AV systems; Dante or AV-over-IP experience is a plus. Q‑SYS experience (design, configuration, or commissioning) is a strong plus. Demonstrated ability to work independently as a sole regional resource, with self‑directed prioritization, clear escalation judgment, and reliable follow‑through. Excellent interpersonal skills with the polish and discretion to support executives, and the ability to interface with clients, technicians, and contractors. Must be able to read, generate, and effectively interpret general business and technical documentation. CTS and/or CTS‑I, Q‑SYS, Dante, or other AV industry certifications highly desired, not required. Ability to be on site in our NYC office 5 days a week. Willingness to travel to domestic and international locations for office buildout projects, plus occasional shorter trips to East Coast regional offices. Expect roughly 30‑40% travel overall, concentrated around project build windows. Valid passport and the ability to travel internationally without restriction. Must be flexible with shift hours and timing, including early‑morning sweeps and occasional after‑hours event support. Able to lift 50 lbs, work on ladders and lifts, and perform the physical work of AV installation. Valid and current driver's license. US Employee Benefits the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well‑being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans Nationwide medical, vision and dental coverage Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options Expanded mental health support Paid parental leave policy & fertility benefits Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time Professional development stipend Wellness/fitness benefits Healthy lunches provided daily Commuter benefits Additional Information We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa. Pay Disclosure At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of the company’s total rewards package. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stoc #J-18808-Ljbffr United States Digital Space LLC