Specialty Client Services Representative (CSR)

Virginia Veterinary Specialty & Emergency

Job Description

Description

Specialty Veterinary Client Service Representative (CSR)

Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.

The Specialty CSR is often the first point of contact for clients visiting our specialty services, offering both professionalism and compassion. You’ll support seamless communication between clients and doctors, assist with scheduling, and help ensure that each patient’s visit runs smoothly.

Full-time schedule: 5 shifts per week, 8 hours each
Dedicated to our Specialty Departments (supporting Internal Medicine, Surgery, and other advanced services)
Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

Greet clients with warmth and empathy in stressful situations
Answer phones, schedule appointments, and manage patient check-ins/outs
Collect payments and explain financial transactions clearly and professionally
Maintain accurate medical records and ensure hospital cleanliness
Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

1 year previous experience in veterinary medicine or 2 years experience in human health medicine preferred
Excellent communication and problem-solving skills
Ability to remain calm and compassionate in emotional or high-pressure situations
Strong organizational skills and attention to detail
Flexibility to work evenings, weekends, and holidays

Benefits

Be part of a mission-driven team that saves lives every day
Opportunities for growth and training in the veterinary field
Supportive leadership and a collaborative work environment
Competitive pay
Paid time off and paid parental leave
Health, dental, and vision insurance
Employee discounts
401K with company match

Apply today to join the Virginia Veterinary Specialty and Emergency team!

Apply

Vacancy posted 9 days ago

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