Store Supervisor

Shopexim Pack & Ship is a growing neighborhood shipping and business services store offering domestic and international shipping, professional packing, private mailbox rentals, printing, notary services, and other business solutions. We are looking for a responsible, motivated, and customer-focused Store Supervisor to help lead employees, maintain excellent customer satisfaction, improve store operations, and support business growth. Key Responsibilities 1. Customer Satisfaction Provide friendly, professional, and helpful service to every customer. Make sure customers feel welcomed, respected, and valued. Resolve customer concerns and complaints quickly and professionally. Build strong relationships with regular and new customers. Help increase repeat business and customer loyalty. Monitor customer feedback and recommend ways to improve the customer experience. 2. Employee Guidance & Performance Guide, train, and support store employees. Assign daily responsibilities and make sure tasks are completed properly. Help employees improve their customer service, sales, and operational skills. Lead by example and maintain a positive, respectful, and professional workplace. Provide constructive feedback and recognize strong employee performance. Help improve teamwork, communication, dependability, and productivity. Report employee progress and performance improvements to ownership. 3. Store Operations & Improvement Help manage daily store operations and keep the store running smoothly. Identify operational problems and suggest practical solutions. Improve store procedures to make service faster, easier, and more efficient. Share customer feedback, employee suggestions, and business ideas with ownership. Help reduce avoidable mistakes and improve the overall quality of store operations. 4. Sales & Business Growth Promote Shopexim’s shipping, packing, mailbox, printing, and other services. Recommend services that genuinely meet customer needs. Help increase sales, repeat visits, customer retention, and mailbox rentals. Support local marketing and customer outreach efforts. Identify opportunities to improve sales and attract new customers. Track customer and sales trends and share useful observations with ownership. Performance Incentives and Bonuses In addition to hourly pay, performance-based incentives may be available for measurable improvements, including: Consistently high customer satisfaction and positive customer feedback. Improved employee performance, teamwork, reliability, and customer service. Successful training and development of employees. Increased sales, mailbox rentals, or repeat business. Reduced errors, complaints, and avoidable operational problems. Successful implementation of store improvement ideas. Consistent achievement of agreed-upon monthly performance goals. Bonus amounts and eligibility will be based on measurable results, store performance, and the employee’s overall contribution. Incentives may be reviewed monthly or quarterly. Qualifications Required Previous retail, customer service, sales, or supervisory experience. Strong communication and customer service skills. Friendly, professional, dependable, and responsible attitude. Ability to guide employees and provide constructive feedback. Ability to solve problems and handle customer concerns. Ability to identify opportunities for store improvement. Ability to work independently and as part of a team. Basic computer skills. Preferred Experience in retail supervision or store operations. Experience with FedEx, UPS, USPS, DHL, or other shipping services. Experience with mailbox rentals, printing, packing, or business services. Experience with cash handling and point-of-sale systems. Experience with employee training or performance improvement. Experience with local marketing or customer outreach. Pack and ship store experience is a plus but not required. Training will be provided. What We’re Looking For Our ideal candidate is someone who: Cares deeply about customer satisfaction. Treats customers with patience, respect, and professionalism. Can guide employees and help them improve. Takes initiative and looks for ways to make the store better. Notices problems and helps find practical solutions. Is dependable, responsible, and accountable. Leads by example. Understands that excellent customer service, strong employees, and organized operations are essential to business growth. Is motivated by the opportunity to earn performance-based incentives through measurable results. Compensation & Growth Hourly Pay: $20.00-$25.00, and Bonuses depending on qualifications and experience. Full-time position. Training provided. Opportunity to grow with the company. Performance-based incentives may be available. Potential bonuses for improved customer satisfaction, employee performance, sales, mailbox growth, and store operations. Regular performance reviews based on customer feedback, employee development, store improvements, and business results. #J-18808-Ljbffr Shopexim