Customer Service Representative

Job Title: Customer Service Representative – Property Management

Location: Phoenix, AZ

Compensation: $24.00 – $25.00/hour (Contract-to-Hire)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• 1–2+ years of customer service experience, ideally within property management or real estate
• High school diploma or GED required
• Comfortable working with technology; proficiency in Microsoft Outlook required, Salesforce experience a plus
• Strong verbal and written communication skills
• Ability to handle high-volume interactions and resolve challenging situations professionally
• Organized, dependable, and able to manage multiple priorities
• Self-motivated with a willingness to learn and grow

Job Description

Addison Group is hiring on behalf of our client for a Customer Service Representative to support resident interactions within a fast-paced property management environment. This role will focus on delivering excellent customer service, resolving resident concerns, and assisting with daily operational tasks that support the property portfolio.

The ideal candidate is customer-focused, adaptable, and comfortable working in a dynamic environment while managing multiple priorities.

Industry: Real Estate / Property Management

Work Schedule:

Monday – Friday, 8:30 AM – 5:30 PM (schedule subject to confirmation)

About Our Client

Our client is a growing organization within the single-family rental industry, focused on providing quality housing and responsive service to residents. They offer a collaborative, team-oriented workplace with opportunities for long-term growth and advancement.

Key Responsibilities

• Provide high-quality service to residents and prospective residents through phone, email, and in-person interactions
• Address and resolve resident concerns, including property-related questions and general inquiries
• Support rent collection efforts by processing payments and following up on delinquent accounts
• Assist with new resident onboarding, including welcome communications and account setup
• Coordinate with internal teams to ensure timely resolution of maintenance and community-related requests
• Support compliance-related activities, including housing applications and HOA communications
• Maintain accurate records and update information within internal systems such as Salesforce
• Stay current on company policies, procedures, and operational updates
• Provide additional administrative and operational support as needed

Perks

• Business casual work environment
• Opportunity for conversion to a permanent position
• Potential for internal growth and advancement
• Some paid holidays offered during the contract period

Additional Details

• Reports to: Director of Operations
• Tools utilized: Microsoft Outlook and Salesforce
• Consistent attendance required; occasional overtime may be needed

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.