Customer Service Representative
$23 per hourSOSA BPO
Job Title: CSR / Client Account Relationship Manager Location: Onsite – Santa Ana, CA 92705 Schedule: Mon – Fri, 8:00 AM – 5:00 PM Pay: $23.00 / hour Position Overview We are looking for a Client Account Relationship Manager in Santa Ana, CA. This is not a call center role , but a high-touch account management position focused on guiding clients through a long-term timeshare cancellation process (up to 24 months). Key Responsibilities Client Advocacy: Act as the main point of contact throughout the client lifecycle. Proactive Outreach: Provide regular status updates and support via phone and email. Professional Writing: Draft formal emails, letters, and handle client documentation. Account Tracking: Maintain detailed records of client interactions and milestones in our CRM. Problem Solving: Identify case roadblocks and coordinate with internal teams to resolve issues. Qualifications Experience: Background in Account Management, Client Relations, or high-touch customer service. Technical Skills: Proficient in MS Outlook and Word; CRM experience is a plus. Communication: Excellent written and verbal communication with professional etiquette. Organization: Strong ability to manage multiple client accounts effectively. #J-18808-Ljbffr SOSA BPO
Vacancy posted 1 hour ago
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