Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Location: Irvine, California

Industry: Luxury Hospitality

Pay: $23 - $27 / hour

Benefits: This role is eligible for medical, dental and vision.

Job Description:

We are seeking a polished, customer-focused Customer Service Representative to serve as a key point of contact for clients and prospective customers. In this role, you will manage inbound inquiries, coordinate service requests, and provide high-quality support throughout the customer experience. This position goes beyond traditional customer service by emphasizing relationship-building, proactive communication, and personalized solutions tailored to individual client needs. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment where delivering exceptional service is the top priority. If you enjoy helping others, solving problems, and creating positive customer experiences, we encourage you to apply.

Key Responsibilities

• Serve as a primary point of contact for customers, responding to incoming phone calls, emails, and service inquiries in a professional and timely manner.
• Deliver a high level of customer care by understanding individual needs and providing tailored solutions and recommendations.
• Manage customer requests from initial inquiry through completion, ensuring all details are accurately documented and communicated.
• Address customer concerns, service modifications, and escalated issues with professionalism, urgency, and a solution-oriented approach.
• Foster positive customer relationships through consistent follow-up, proactive communication, and exceptional service delivery.
• Collaborate with internal departments to ensure seamless execution of customer requests and a positive overall customer experience.
• Maintain accurate customer records, activity notes, and service information within company systems and databases.
• Handle sensitive customer and company information with discretion and professionalism.
• Assist with administrative and service-related tasks as needed while supporting department goals and daily operations.
• Contribute to a collaborative, customer-focused culture through effective communication, accountability, and teamwork.

Qualifications:

• 2+ years of professional experience within luxury retail, premium hospitality, concierge services, private aviation, high-end travel booking, or an equivalent customer-facing discipline.
• Exceptional verbal eloquence and polished written communication skills.
• Superior time-management capabilities with a proven track record of balancing multiple tasks simultaneously.
• A sophisticated, customer-centric presentation with an innate sense of professionalism.
• Proven capacity to stay level-headed, organized, and solution-focused in a fast-paced setting.
• A sharp eye for detail and a strong dedication to data accuracy.
• Experience navigating CRM software, reservation platforms, or customer management databases.
• Experience interacting directly with corporate executives, VIPs, or ultra high net-worth clientele is highly preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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