Technical Sales Representative

Customer Support RepresentativeLocation: Morgantown, PAHow You Will Make an Impact? The position is responsible for providing customer support at all levels that exceeds customer expectations. This role will closely interface with Regional Sales Managers and with the distributor network. The successful candidate will have demonstrated strong customer service skills, as well as strong computer skills, including Word, Excel and Outlook.The Nuts and BoltsMake outbound phone calls to new leads, previous leads and existing customers. Focus is on turning these leads into sales opportunities by following-up on their past and current inquiries.Receive inbound phone calls from new leads and existing customers and to convert those leads into sales opportunitiesAnswer phone calls in a timely manner; return calls promptlyWork closely with Regional Sales Managers (RSMs), distributor network and customers to provide customer support on all levelsProcess quotes in a timely mannerLog and process sales through the order entry processRespond promptly and process quickly all cancellations, credit memos change orders, manual invoices and customer complaintsAddress customer complaints courteously & professionallyCoordinate with manufacturing and shipping departments to meet customer needsOther duties as assignedRequired CredentialsSales and customer service experience, a plusAbility to work overtime on a regular basis to meet customer demandExcellent phone and communication skillsStrong follow-up and follow-through skillsPreferred CredentialsFour-year degree, preferredTruck van body construction knowledge, a plusExcellent computer skills, especially Word, Excel and OutlookAS400 or JD Edwards experience, a plusYou Must Be Able toWorking in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.How We Make an ImpactAs the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more! Our shared values are the foundation upon which Morgan does business: Appreciating the people who make our success possible. Acting with integrity in all we do. Delivering results for our customers. Bringing an unbridled passion for our products.Some of Our Total RewardsComprehensive benefits package including Medical, Dental, Vision, and Life401(k) Savings Plan with Company MatchTuition ReimbursementPaid holidays and increasing vacation time with years of serviceGenerous Footwear, Eyewear, and Safety Equipment Discount ProgramPaid Job and Leadership Development trainingMorgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.