Packaging Customer Service Coordinator

Job Description

Job Description

Packaging Customer Service Coordinator

Pay: $19.00+ per hour, based on experience

Location: Holland, Ohio

Are you someone who enjoys keeping projects organized, solving problems, and working directly with customers? Do you have experience in packaging, printing, graphics, manufacturing, or another detail-oriented industry where accuracy matters? Dynamic Dies is looking for a Packaging Customer Service Coordinator to become the primary point of contact for customers throughout the life of their projects. This position combines customer service, project coordination, and order management in a fast-paced manufacturing environment where every order is unique.

Since 1971, Dynamic Dies has grown from a small family-owned business into one of the country's leading manufacturers of tooling for the corrugated packaging industry. Today, our operations span multiple states while continuing to provide the personal service and family-oriented culture that have defined our company for more than five decades. Our employees are the reason for our success. We believe in treating people with respect, investing in their development, and creating an environment where long-term careers can thrive. When people join Dynamic Dies, they often stay because they enjoy meaningful work, supportive teammates, and the opportunity to continue learning and growing.

You'll manage a dedicated group of customer accounts, helping move projects from quotation through production. Every day you'll work closely with customers and our internal teams to ensure orders are accurate, schedules stay on track, and expectations are exceeded.

• Processing customer orders accurately and efficiently
• Preparing quotes for custom manufacturing projects
• Serving as the primary contact for assigned customer accounts
• Communicating order updates
• Reviewing specifications to ensure production has complete and accurate information
• Coordinating with production, die engineering, graphics, and sales teams
• Resolving customer questions and production concerns
• Managing multiple projects while meeting deadlines
• Building long-term customer relationships through responsive, professional service

Because every product we manufacture is custom-made, no two projects are exactly alike. If you enjoy variety, problem-solving, and seeing projects come together from start to finish, you'll find this role rewarding.

The people who thrive in this position are naturally organized, enjoy solving problems, and like bringing order to moving pieces. They communicate well with customers, stay calm under pressure, and take pride in making sure every detail is correct before production begins. Many of our successful team members have come from backgrounds such as packaging or corrugated manufacturing, printing, manufacturing customer service, visual communications or graphic design or order management for custom products.

Don't worry if your previous job title doesn't match ours exactly. If you've worked in an environment where customer orders are customized, details matter, and you're responsible for coordinating projects from beginning to end, we'd love to hear from you.

• Three or more years of experience in packaging, printing, graphics, manufacturing customer service, project coordination, or another detail-oriented business environment
• Equivalent combinations of education and related experience will also be considered
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Experience with Microsoft Office, including Excel and Outlook
• Ability to learn new software systems
• Strong attention to detail and follow-through
• Basic mathematical and analytical skills
• Ability to manage multiple priorities while maintaining accuracy

We believe people do their best work when they feel appreciated and supported. That's why we offer competitive pay, comprehensive benefits, and a workplace where employees are recognized for the contributions they make every day.

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Employee appreciation events
• Company-sponsored lunches and food trucks
• Games, contests, and employee recognition programs
• Schedule flexibility when life happens
• Opportunities for training, advancement, and long-term career growth
• Family-owned company with a team-oriented culture

Full-time, Monday through Friday, 8:00 AM to 4:30 PM, Occasional overtime based on customer needs

If you're looking for a career where organization, communication, and problem-solving make a real impact, we'd love to hear from you. Join Dynamic Dies and help bring custom packaging projects to life while building lasting relationships with customers.

Apply today to become part of our team.