Retail Lead

Skills & Qualifications High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience Retail, cash handling and Point of Sales (POS) experience required Working knowledge of Microsoft Experience in cannabis industry highly desirable, but not required Must be 21 years old and pass criminal background check Excellent oral and written communication skills Proficient computing skills Innate desire to achieve success and a work ethic to match Ability to critically think and problem solve without direction High level of integrity Ability to work nights and weekends and/or in instances where no other coverage is available Duties Be a leader on the sales floor by modeling the way with the customer experience Provide exceptional customer service in accordance with established standards Develop and maintain rapport with our customers, vendors, service providers and staff Ensure customers’ concerns and/or questions are resolved and answered promptly and efficiently Communicate customer requests and/or problems and act as Leader on duty, when needed Communicate the effects of different types of cannabis to customers clearly and effectively Assist in training Customer Service Associates on company standard operating procedures, including but limited to, cash/product handling, point of sale systems, product knowledge, etc. Ensure strict controls to protect organization assets at the direction of management Assist in display maintenance and housekeeping Assist in processing, replenishing and monitoring of merchandise Participate in inventory counts, as needed Perform data entry and manage the customer database Ability to open and close the store as needed Answer phone calls and forward to the appropriate staff member Frequently delegate daily tasks to Customer Service Agents in an efficient and fair manner Maintain a positive work environment conducive to trust and respect Maintain strictest confidentiality in compliance with HIPAA guidelines Perform other related work as required EEO Statement High Street Cannabis Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr