Customer Service Representative

Join us to support Inside Sales by entering purchase orders and coordinating with shop planners. You will process orders, handle freight invoices, manage RGAs, and interpret Auto-Cad drawings. Requires Word/Excel skills, basic math, and a professional demeanor. This is an hourly, 40-hour/week role. Manufacturing background preferred!

salary: $21 - $25 per hour
shift: First
work hours: 7:45 AM - 4:15 PM
education: No Degree Required

Responsibilities

Receive and process on a daily basis incoming new orders from the sales team and efficiently and in a timely manner review, and enter the orders in the system. 

Process in a timely manner any change orders or revisions to orders previously written up. Relay those changes in the proper protocol to the shop office team. 

Review and process freight invoices. Including filing freight claims as needed and getting freight quotes from time to time. 

Manage and maintain the daily order entry report. This tracks the daily sales and down payments received for the day. 

Be the lead for processing and applying RGA's (returned goods authorizations) for when 

customers need to return an item for credit . As well as work with vendors to make sure we get 

credit for RGA's on our end. 

Work with Management to investigate any customer complaints regarding issues with their 

order. 

Help answer incoming phone calls to the office when needed.

The essential functions of this role include:

• working in a smoke free environment
• wearing steel toe shoes
• working in a non-temperature controlled environment
• manual lifting up to 50lbs
• standing for 9 hours at one time
• working up to 1 hrs of overtime per week

Skills

• Providing Feedback
• Microsoft Excel
• Microsoft Word
• Microsoft outlook
• record keeping skills
• Communication
• Telephone Etiquette
• Client Service
• Customer Relations
• Basic Computer Skills
• Scheduling Appointments
• Preparing Agendas
• Maintaining Calendars
• CUSTOMER ORDERS/SALES
• Quality Assurance

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.