PARTS COUNTERPERSON I

Replacement Parts Support Specialist

Provides replacement parts support to our organization.

General Purpose

To assist customers (internal & external) in obtaining replacement parts for the products we support.

Role Qualifications

• Must be knowledgeable on the equipment we support (material handling and construction types).
• Must have excellent customer service attitude.
• Must partner with sales and service teams to ensure effective response to customers.

Position Responsibilities

• Take phone calls for parts needs.
• Fill customer and internal requests – check all resources if parts aren't in stock
• Place requisitions for parts (via computer) as needed for customers.
• Assist our technicians with their parts needs, to include helping them determine which parts are needed.
• Pull parts from stock to fill orders.
• Prepare parts quotes for outside customers – follow up to secure order.
• Complete parts quotes for service jobs, forward to service department.
• Assist walk-in customers with their parts needs.
• Assist with the annual parts physical inventory.
• If assigned, perform physical inventory of road vans and/or Consignments.
• Back up other parts counter staff.
• Performs other duties or projects as assigned by Regional Parts Mgr.

Essential Skills and Experience

• Demonstrated customer service orientation.
• Ability to organize and manage multiple priorities
• Excellent interpersonal and communication skills
• Good computer proficiency
• Commitment to company vision and mission

Nonessential Skills and Experience

• Awareness of lean business principles

Reporting to This Position

No direct reports

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: Employee is required to frequently sit, walk, talk, and listen. Employee is required to frequently use hands to finger, handle, or feel objects or controls, including computer and other office equipment. Employee must often stand and walk, and lift and/or move up to 40 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate (general office area); however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.