Credit Manager

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

New York City, NY

Overview

The Credit Manager is charged with proper invoicing within standard policies. This position will work with management and team members to assure timely and accurate invoicing and rating occurs. The Credit Manager is accountable for the credit granting process, including the consistent application of credit policy, bill collection, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. The Credit Manager will at times be required to interface with operational managers and occasionally with the executive board.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Qualifications

• At least 3-5 years related experience in accounts receivable and group billing.
• Able to work weekends and holidays as required to meet deadlines.
• Able to work flexible hours and extended shifts as required to meet deadlines.
• Hospitality experience is highly preferred.
• Proficient in Microsoft applications
• Knowledge of hotel PMS systems, hotel accounting systems, and hotel sales systems.
• Ability to operate phones, calculator, computer equipment, fax machines, copiers and printers.
• Ability to work efficiently in a team-oriented environment.
• Ability to be persistent, patient, creative, and flexible.
• Exceptional work ethic and commitment.
• Self-Motivated.
• Excellent written and oral communications skills.
• Highly developed problem solving and prioritization abilities.
• Strong Organizational and people skills.
• Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.